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Mortgage Servicing Tax Administrator

Company: PenFed Credit Union
Location: Plano
Posted on: May 25, 2018

Job Description:

Mortgage Servicing Tax Administrator


PenFed is hiring a Mortgage Servicing Tax Administrator in Plano, Texas. The primary purpose of this job is to perform all functions related to the accurate set up of property tax payees and the administration of escrowed and non-escrowed property tax processes. The incumbent is responsible for paying all escrowed real estate property taxes in a timely manner to ensure that penalties and interest are not assessed and within all applicable discount periods. Perform tax related file maintenance and timely respond to all member initiated research and delinquent tax issues.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Review and analyze all related tax authority, tax service vendor, and loan-level LoanServ system account information to ensure that all payments and refunds are processed in an accurate and timely manner. Ensure that all delinquent taxes are paid in accordance with established member notification procedures. Ensure that PenFed is protected from the assessment of tax penalty and/or interest expenses and potential loss of collateral.
Perform all LoanServ system tax file maintenance required in an accurate and timely manner. Perform all tax related updates and changes required when adding and removing escrow account items.
Accurately set up and maintain all loan-level escrowed and non-escrowed tax records in the LoanServ system. Provide tax service vendor(s) with all requested legal descriptions in an accurate manner within established timeframes.
Serve as a subject matter expert in all tax related regulations and LoanServ system functionality and reports. Respond to and follow up on all property tax related issues received through the internal Mortgage Servicing task process. Additionally, respond to and complete complex member initiated property tax related inquires.
Submit and monitor tax service vendor claims for reimbursement of PenFed funds. Keep management informed on the status of each outstanding claim. Provide management with the details of any denied claims.
As directed by Management, cross-train and provide guidance to less experienced Mortgage Servicing staff members.
Maintain a working knowledge of federal, state, county or city, investor, insurer and internal laws, policies and procedures with regard to mortgage loan servicing. This includes tax jurisdiction due dates in all states, counties and cities where PenFed has real estate loans; and Fannie Mae, FHLMC, VA, FHA and MI company servicing requirements.
Maintain a working knowledge of servicing guidelines and regulatory requirements established under RESPA and implemented through CFPB and PenFed.
Thoroughly understand loan transaction history, including payment activity, escrow disbursements, rate and P&I payment changes and payment reversals.
Meet established standards and guidelines with respect to compliance, job knowledge, quality attendance and punctuality, efficiency, initiative, member service and overall performance.

Education and Experience

Equivalent combination of education and experience is considered.

Associate---s Degree or combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform essential job functions.
Minimum of three (3) to four (4) years--- of mortgage servicing experience.
Strong oral and written communication skills required.
Ability to work effectively with internal partners and vendors such as legal, loss mitigation, collections, auditing, compliance, and Lereta Tax Service.
Ability to work effectively under specific time constraints and handle multiple projects in a team environment as well as independently.
Possess knowledge of Escrow administration relating to taxes and insurance, ARM, Fixed, and Balloon rate Notes.
Possess knowledge and recognition of loan related documents such as Note, Mortgage/Deed of Trust, Riders PMI/VA and Flood Certificates, and HUD-I.
Must be detail oriented, and have independent work habits and skills.
Analytical and math skills required.
Present a positive and professional demeanor at all times.
Proficient in special loan products, Microsoft Word, Excel, Outlook, LoanServ, Penguin, Hogan and any other mortgage software.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*


Limited travel to various worksites is required.

About Us

Established in 1935, PenFed today is one of the country---s strongest and most stable financial institutions with over 1.6 million members and over $23 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Our mission isn---t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-289-4710.

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Keywords: PenFed Credit Union, Allen, Mortgage Servicing Tax Administrator, Accounting, Auditing, Plano, Texas

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