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Director of Front Office

Company: Choctaw Resort & Casino - Durant Region
Location: Durant
Posted on: January 16, 2022

Job Description:

Director of Front Office


Job Purpose or Objective(s) : The Front Office Director is responsible for the implementation and execution of goals and objectives set forth by upper management. The director must strike a balance between customer satisfaction and effective business management, ensuring financial viability for the Hotel and providing guests with AAA 4 Diamond service levels.

Primary Tasks:

-Make recommendations and coordinate with Yield Operations on rates to maximize revenue/occupancy for the hotel.
-Develop methods, processes, staffing to forecast/fulfill demand.
-Develop, implement and execute plans to meet the goals and objectives of Choctaw Casinos.
-Create an operational budget in correlation with the Hotel General Manager.
-Immediately resolve customer/employee/management concerns.
-Prepare reports for various areas of the Casino.
-Ensure all SOP's, Job Description's and Training programs are kept current and implemented.
-Promote teamwork and inclusiveness, conduct performance management with staff (Reviews, address sub-standard performance), Audit/Inspect work of subordinates to ensure standards are met.
-Train and inspect work of the staff to ensure high levels of customer service.
-Other duties as assigned by management.

Keywords: Choctaw Resort & Casino - Durant Region, Allen , Director of Front Office, Administration, Clerical , Durant, Texas

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