Commercial IA Support Agent
Company: GEICO
Location: Grapevine
Posted on: February 21, 2026
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Job Description:
GEICO is seeking a dedicated Commercial Insurance Support Agent
to join our dynamic team. This role focuses on providing
high-quality support and service solutions to our commercial
insurance clients. As an integral part of our customer service
department, you will aid in handling inquiries, resolving issues,
and contributing to the overall satisfaction of our clientele. This
position offers a unique opportunity to be part of a leading
company in the insurance industry, known for its commitment to
innovation and customer satisfaction. If you have a passion for
helping others and a desire to advance your career in the insurance
sector, we invite you to apply. Respond to customer inquiries
regarding commercial insurance products and services. Process
insurance documents and update customer accounts as necessary.
Resolve complaints and issues efficiently, escalating complex cases
to relevant departments. Maintain a high level of product knowledge
and stay updated on industry trends and regulations. Collaborate
with other team members to achieve customer service goals and
improve support processes. Strong interpersonal and communication
skills Proficiency in CRM software and databases Ability to handle
stressful situations professionally Knowledge of commercial
insurance policies and practices Strong problem-solving skills
Medical Insurance Dental Insurance Vision Insurance Life Insurance
401k Certification in Customer Service Management (CSM) Insurance
License relevant to the state of employment may be required
Keywords: GEICO, Allen , Commercial IA Support Agent, Customer Service & Call Center , Grapevine, Texas
