Principal Associate, Support Operations (Windows) - Capital One
Company: Capital One
Location: Paris
Posted on: April 24, 2024
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Job Description:
West Creek 4 (12074), United States of America, Richmond,
VirginiaPrincipal Associate, Support Operations (Windows)This role
will provide onsite customer support for a geographically dispersed
enterprise workforce. Responsible for providing technology support
operations including, but not limited to, end user support, IT
incident Management, change management, problem management,
knowledge management, endpoint management, and business controls.
This position will require excellent customer service and quick
decision making skills to identify and resolve internal user's
technical issues with a heavy focus on laptop support with an even
mix of Windows PC's, Macs, and Mobile Devices. This role requires a
focus on execution, accountability, and results to improve the end
user experience while driving operational efficiencies. The ideal
candidate will have strong verbal and written communication skills,
effectively manages up and influences leadership, and collaborates
well with immediate peers. Basic Qualifications: High School
Diploma, GED, or equivalent certification At least 2 years of
experience in Managing IT projects or operations teams At least 2
years Technical Operations experience At least 2 years of
experience with IT systems and infrastructure At least 2 years
experience with desktop platforms and operating systems At least 2
years of experience with incident management and reporting tools
Preferred Qualifications: Associates Degree in Business,
Information Systems, Computer Science or Engineering. 5+ years of
experience with Windows 10 3+ years of experience in endpoint
management technologies (packaging, deployment or patching) 3+
years of experience creating automated solutions to remediate
vulnerabilities 3+ years of experience with Windows Administrative
Tools (Alteryx, SCCM or comparable tool) At this time, Capital One
will not sponsor a new applicant for employment authorization for
this position. Capital One offers a comprehensive, competitive, and
inclusive set of health, financial and other benefits that support
your total well-being. Learn more at the Capital One Careers
website. Eligibility varies based on full or part-time status,
exempt or non-exempt status, and management level. This role is
expected to accept applications for a minimum of 5 business days.No
agencies please. Capital One is an equal opportunity employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex (including pregnancy, childbirth or related
medical conditions), race, color, age, national origin, religion,
disability, genetic information, marital status, sexual
orientation, gender identity, gender reassignment, citizenship,
immigration status, protected veteran status, or any other basis
prohibited under applicable federal, state or local law. Capital
One promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City's Fair Chance Act; Philadelphia's Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries.If you have
visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations. For technical
support or questions about Capital One's recruiting process, please
send an email to Careers@capitalone.com Capital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site. Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Allen , Principal Associate, Support Operations (Windows) - Capital One, Education / Teaching , Paris, Texas
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