Manager, Platform Engineer
Company: Capital One
Location: Paris
Posted on: June 21, 2022
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Job Description:
Job Description Manager, Platform Engineer Summary: Our Customer
Success team helps our customers automate and standardize their
SDLC journey. As a Customer Success Manager, you will partner with
Capital One---s Technology Lines of Business teams to drive
adoption of the DevNav platform across the Capital One Enterprise.
You will proactively guide technical adoption journeys and enable
teams to deliver innovation to their end business users. You will
work directly with our technology partners to identify
opportunities to help grow and expand the DevNav Platform. As a
Customer Success Manager, you are the primary strategy
customer-facing role responsible for platform adoption success.
This includes the management of joint success plans and building
strong customer relationships. Responsibilities: Develop a deep
understanding of the customer---s business and technical
objectives, partner with them to build a strategic joint success
plan with identified objectives, milestones and measurable KPIs to
achieve the outcomes. Apply domain/technical knowledge of DevNav
platform, best practices, and customer insights to remove blockers
and lead key resources, internally and externally to proactively
support customers--- success plan. Partner with customer-facing
account teams and leadership on overall platform success.
Accelerate customer---s journey and help to expand Net Promoter
Score (NPS) of DevNav platform. Engage regularly and develop deep
relationships with customer stakeholders, including technical
teams. Maintain knowledge of trends and competitive insights and
act as a DevNav evangelist with customers, partners, and Capital
One communities. Improve the product and address customer issues by
directly providing feedback to the DevNav engineering team.
Customer education/training Basic Qualifications: High School
Diploma, GED, or equivalent certification At least 5 years of
Relationship Management experience At least 5 years of facilitating
business relationships and supporting customers Preferred
Qualifications: Bachelor---s Degree 3 years experience with
large-scale software solution implementations 3 years of experience
working in Agile environment 3 years of experience building,
deploying, testing in AWS Strong communication skills, including
presentations and written documents At this time, Capital One will
not sponsor a new applicant for employment authorization for this
position. No agencies please. Capital One is an Equal Opportunity
Employer committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex, race, color, age, national origin, religion,
physical and mental disability, genetic information, marital
status, sexual orientation, gender identity/assignment,
citizenship, pregnancy or maternity, protected veteran status, or
any other status prohibited by applicable national, federal, state
or local law. Capital One promotes a drug-free workplace. Capital
One will consider for employment qualified applicants with a
criminal history in a manner consistent with the requirements of
applicable laws regarding criminal background inquiries, including,
to the extent applicable, Article 23-A of the New York Correction
Law; San Francisco, California Police Code Article 49, Sections
4901-4920; New York City---s Fair Chance Act; Philadelphia---s Fair
Criminal Records Screening Act; and other applicable federal,
state, and local laws and regulations regarding criminal background
inquiries. If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodationcapitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations. For technical
support or questions about Capital One's recruiting process, please
send an email to Careerscapitalone.com Capital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site. Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Allen , Manager, Platform Engineer, Engineering , Paris, Texas
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