Tier 2 NOC Engineer-1
Company: Comcast Corporation
Location: Plano
Posted on: April 25, 2024
Job Description:
Comcast Business offers a suite of Connectivity, Communications,
Networking, Cybersecurity, Wireless, and Managed Solutions to help
global organizations of all sizes prepare for what's next. Powered
by the nation's largest Gig-speed broadband network and backed by
24/7 customer support, Comcast Business is the nation's largest
technology provider to small businesses and one of the leading
service providers to the Enterprise market. Comcast Business has
been consistently recognized by industry analysts and associations
as a leader and innovator, and one of the fastest growing providers
of Ethernet services.Job SummaryResponsible for being the
escalation point of contact for all high level break/fix and
maintenance issues or events for the OC. Provides subject matter
expertise for CRAN, CMTS, transport, Video, CDV, HSI and works
closely with the engineering teams. Performs a variety of highly
complex analytical duties in the planning development, testing and
evaluation of Comcast's network. Responds to escalations and
resolves issues that arise from hardware and software failures.
Manages network tuning, performance and designs strategies and
makes recommends to improve network performance.Job DescriptionCore
Responsibilities
- Performs a variety of highly complex analytical duties in the
planning, development, testing and evaluation of Comcast's network,
including CRAN, CMTS and the IP platform and Video platform. Works
closely with engineering and national teams on network operations
to ensure proper and efficient operations of the network.
- Measures volume and performance of the network traffic;
identifies utilization and performance issues; designs strategies
and recommendations to improve network performance. Provides
necessary support for additions and changes.
- Devises and implements strategies for solving network issues or
increasing network performance, including the development and
production of network system documentation and instructional and
procedural manuals for other employees to utilize in order to
resolve problems or make network improvements. Supports all the OC
tools and alarms, analyze systems needs and determines priority of
devices attached to the network.
- Ensures the availability of networking services; studies,
evaluates, analyzes and monitors the network to determine problem
areas and/or areas of concern. Monitors and isolates outages and
impairments. Ensures that server databases and other related
resources are properly maintained and devises strategies to improve
performance of the network.
- Provides subject matter expertise for all network equipment,
technical training and support to other operational groups. Updates
code and software to ensure proper system performance.
- Engineer 2 performing Network Desk duties performs the
following: Determines if the network, or a portion of the network,
needs to be shut down to resolve complex issues. Provides technical
support for the capacity and utilization reporting and tuning
across the product lines. Tests, monitors and analyzes the network
to isolate outages across all product lines. Performs port turn ups
and downs on CRAN aligned to the agreed to demark matrix. Develops
changes and improvements in the network including re-routing of
traffic. Provisions DWDM and CWDM circuits.
- Engineer 2 performing Video Desk duties performs the following:
Participates in the review of video failures, as appropriate and
provides feedback to prevent future occurrences within the
established post mortem process. Accountable for video
configuration audits and adherence to the golden configuration.
Supports national desk for DSG and 2way conduit applications.
Supports all channel migration from the headend to the CRAN.
Supports all SD and HD channel launches. Uses all available tools
to monitor and isolate IP video outages and impairments. Maintains
all IP video delivery devices (i.e. RPD's, OM-1000's and
NC-1500's). Performs MPEG troubleshooting through a variety of
highly complex analytical duties in the testing and evaluation of
Comcast's network. Provides operational support for the DAC and
DNCS in conjunction with engineering and AVS. Directs Headend
Technician(s) in troubleshooting network issues for video, ADS and
Switched Digital video.
- Engineer 2 performing CHSI Desk duties performs the following:
Devises modulation changes to the CHSI QAMs. Acts as the SME in
isolating problems between the CMTS, transport distribution and
subscriber Modem equipment. Ensures the CHSI network is optimally
engineered. Analyzes and troubleshoots networks such as: CHSI
Infrastructure, CRAN/CMTS and transport. Designs, conducts and
interprets database and CHSI configurations. Provides technical
support during the deployment of the CHSI product or the
installation of additional CMTS's in the market.
- Engineer 2 performing CDV Desk duties performs the following:
Provides technical support during the deployment of the CDV product
or the installation of additional soft switches in the market.
Monitors and clears all hung COPS processing. Supports the
implementation of new capacity associated with the facilities and
trunking for PSTN interconnection. Acts as the SME in isolating
problems between the switch service provider, transport
distribution and subscriber telephony equipment. Provides subject
matter expertise for all voice equipment, technical training and
support to other operational groups. Ensures the voice network is
optimally engineered. Analyzes and troubleshoots networks such as:
Voice Infrastructure, CRAN/CMTS and transport. Designs, conducts
and interprets database and switch translations.
- Engineer 2 performing Systems Desk Specific function performs
the following: Designs and creates tools that gather and integrate
data from disparate systems (such as Comcast billing, ticketing,
provisioning and network monitoring systems, among others).
Designs, codes, tests, deploys and evaluates highly reliable
programs in Perl, C, C++, C#. Designs, codes, tests, deploys and
evaluates highly reliable web pages in PHP, ASP, JavaScript, Script
etc. Collaborates with Engineering, Excellence in Operations (XOC),
Advanced Technical Support and other internal departments to
generate data for problem analysis and fix. Writes scripts in SQL,
Perl, C++, JavaScript, ASP.Net.
- Consistent exercise of independent judgment and discretion in
matters of significance.
- Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) and overtime as
necessary.
- Other duties and responsibilities as assigned.Employees at all
levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
services.
- Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team - make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities.Disclaimer:
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and
qualifications.Comcast is proud to be an equal opportunity
workplace. We will consider all qualified applicants for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, genetic information, or any other basis protected by
applicable law.EducationBachelor's DegreeWhile possessing the
stated degree is preferred, Comcast also may consider applicants
who hold some combination of coursework and experience, or who have
extensive related professional experience.Relevant Work
Experience2-5 Years
Keywords: Comcast Corporation, Allen , Tier 2 NOC Engineer-1, Engineering , Plano, Texas
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