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Director of Continuous Improvement (Gaming)

Company: Choctaw Resort & Casino
Location: Durant
Posted on: January 13, 2022

Job Description:

Director of Continuous Improvement (Gaming)


We are looking for someone with experience supporting a Casino.

Job Summary: The Director of Operational Excellence is responsible for directing all aspects of Operational Excellence, driving innovation and fostering a culture of continual improvement.

Primary Tasks:

-Establish and communicate the Operational Excellence vision, providing strategic direction and leadership to drive continuous improvement in alignment with organizational goals. Design and deliver Operational Excellence strategic plan in alignment with Guest Experience and Commerce strategic planning.
-Foster a continual process improvement culture throughout the organization and serves as a champion/role model for change. Build and train culture using continuous improvement methodology. Identify projects, lessons learned, or best practices that can be replicated for deployment in other areas.
-Identify and evaluate significant performance improvement opportunities that impact organizational strategic objectives.
-Identify process improvement opportunities and facilitate the design of new processes that creates the greatest value for the organization in terms of guest service, performance excellence, accountability and compliance. Build capabilities throughout the organization to improve processes, drive efficiencies and create measureable financial returns.
-Advise on project portfolio and ensure that the portfolio of projects is well-aligned with strategy and delivers results as defined by appropriate and clear measures. Oversee the planning, management, execution and tracking of all process improvement initiatives.
-Assist in design of innovative solutions that will enable the organization to improve financial and service delivery performance, associate and guest satisfaction, and operational efficiency.
-Assess organizational performance and determines root cause(s) of performance issues. Proactively identify and work to remove barriers that slow or prevent the successful attainment of goals and objectives.
-Maintain close relationships with management teams to drive support, buy-in, and promote transparency as to operational needs. Works cross-functionally with business leaders and process owners to deliver improvement opportunities.
-Other duties as assigned.

Keywords: Choctaw Resort & Casino, Allen , Director of Continuous Improvement (Gaming), Executive , Durant, Texas

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