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Player's Club Shift Manager Durant Resort Marketing

Company: Choctaw Nation of Oklahoma
Location: Durant
Posted on: November 22, 2022

Job Description:

Job Purpose or Objective(s): The Player's Club Shift Manager is responsible for managing all daily operations for assigned shift in accordance with established company standards, policies and procedures. Primary Tasks:

  • Manage front line staff to deliver great guest service, team work and camaraderie.
  • Audit/inspect work of subordinates to ensure standards are met.
  • Ensure that the highest possible standards of guest services and associate relations are maintained and carried out in fair and equitable manner.
  • Monitor job performance progress of associates, provide feedback to aid the associate in developing and enhancing skills and conduct performance management.
  • Collaborate with Player's Club Manager to schedule associates and ensure correct staffing levels and make adjustments accordance with guest needs while controlling labor costs to optimize profits.
  • Recruit, select and make recommendations for staffing and training.
  • Interact with guests to ensure satisfaction.
  • Resolve any customer and/or associate complaints or problems according to standard conflict resolution protocol.
  • Provide input concerning operational deficiencies and areas in need of attention.Required Education, Skills and Experience:MINIMUM--- High school diploma or equivalent--- Excellent attention to detail both in products, service and the appearance of all outlets--- Knowledgeable in cost control systems and methods--- Understand P&L statement and how his/her actions impact, improve--- Excellent oral or written (legible) communication techniques--- Three (3) year previous management experienceTARGET--- High school diploma or equivalent--- Excellent analytical skills enhancing the ability to understand the activity of the department--- Experienced in loss prevention and waste reduction management--- Understand P&L statement and how his/her actions impact, improve--- Excellent oral or written (legible) communication techniques--- Five (5) years front line operation management experience#LI-DNI -

Keywords: Choctaw Nation of Oklahoma, Allen , Player's Club Shift Manager Durant Resort Marketing, Executive , Durant, Texas

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