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Resource Manager

Company: Crawford & Company
Location: Allen
Posted on: January 18, 2023

Job Description:

Excellence In Everything We TouchPosition SummaryThe Cat Resource Manager is responsible for the delivery of end-to-end processes for assessing hiring needs, and fulfilling the requirements of clients by hiring the right people, at the right time, at the right cost. The Cat Resource Manager is also responsible for the continued engagement of the roster. Responsibilities

  • Directs the creation and strength of qualified candidate pool with competencies and attributes needed to contribute to business goals and support client needs. Directs all of the functions that deal with the needs and activities of the catastrophe organizations people, recruiting, interviewing, hiring, leadership; employee relations and team building. Responsible for recruitment of catastrophe adjusters onto Crawford Catastrophe Services roster to match client demand. Maintains the continuous roster engagement plan.
  • Identifies and applies other selection techniques or metrics (competency based interview, assessment centers, and other selection tools and criteria) that would be beneficial for the improvement of the screening/interviewing process. Continually identifies and executes on redesign and improvement initiatives to our recruitment, on-boarding and roster management processes.
  • Administers on-boarding compliance training using our in-house training systems.
  • Maintains procedures and identifies candidates by location, expertise, and state and local license/certification for rapidly assembling standby teams to respond to catastrophic events. Selects and deploys qualified adjusters based on the needed expertise to Service Center locations and CAT Field offices. Manages the allocation of candidates according to job specification during catastrophic events or deployments. Collaborates with CAT team during deployments to match qualified adjusters with specific experience to client expectations. Assists in planning and implementing project assignments by determining client staffing requirements. Maintains a computerized database of all potential qualified adjusters including areas of expertise, work history, assignments completed, performance evaluations, and personal information
  • Directly manages CAT Resource personnel and/or administrative functions and allocates staff to support functions. Leads and mentors the Cat Resource Coordinator team to effectively partner with business leaders to achieve results in support of the business initiatives including recruitment, employee relations, problem diagnosis and resolution. Conducts and compiles annual review of CAT Resource Coordinators. Maintains training of CAT Resource staff. Ensures that exit interview forms are completed on each project member upon completion of an assignment and forwarded to CAT services in a timely manner
  • Partners with CAT HR Business Partner to ensure legal compliance by monitoring and implementing applicable human resources federal and state requirements; conducting investigations; maintaining records. Assists and advises company managers on Human Resources issues and general inquiries. Advocates for both the company and people who work in the company.
  • Develops systems and processes within the organization that addresses the strategic needs of the business. Assists with implementation of systems input and database management within CAT Services.
  • Attends industry conventions in order to gather information and gathers information and promotes Crawford and Catastrophe Services as the employer of choice for CAT adjusters.
  • Participates in special projects or performs other duties as requested.
  • Develops an employee oriented company culture that emphasizes quality, continuous improvement, key employee retention, development and high performance.
  • Upholds the Crawford Code of Conduct. Requirements
    • Bachelors degree
    • Minimum 5 years of experience.
    • Must possess at least two years of experience in catastrophic industry/events.
    • This position would be in continual interaction with all levels of operational and human resources staff.
    • Interaction is also required for internal and external clients. This includes but not limited to branch service centers.
    • The decision making process has a significant impact on the company as managing the talent pools directly drives the ability to meet client expectations.
    • Good communication skills.
    • Must demonstrate strong leadership abilities.
    • Basic knowledge of Crawford products and services.
    • Effective written and verbal communication skills.
    • Effective interpersonal skills.
    • Ability to handle multiple tasks, exhibit flexibility, meet deadlines through appropriate prioritization and decision-making skills.
    • Good computer skills; proficient with Microsoft Excel and Word. About UsWhy Crawford? Because a claim is more than a number its a person, a child, a friend. Its anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. Were looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at When you accept a job with Crawford, you become a part of the One Crawford family.
      • Our total compensation plans provide each of our employees with far more than just a great salary
      • Pay and incentive plans that recognize performance excellence
      • Benefit programs that empower financial, physical, and mental wellness
      • Training programs that promote continuous learning and career progression while enhancing job performance
      • Sustainability programs ( that give back to the communities in which we live and work
      • A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. Posted Date2 months ago(11/9/2022 10:18 AM)Requisition ID2022-20660Job LocationsUS-TX-AllenPosition TypePermanent Full TimeCategoryClaimsBusiness UnitCSS_Platform Solutions

Keywords: Crawford & Company, Allen , Resource Manager, Executive , Allen, Texas

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