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Quick Serve Venue Manager

Company: Choctaw Nation of Oklahoma
Location: Durant
Posted on: May 26, 2023

Job Description:

Job Purpose or Objective(s): The Food & Beverage Manager has complete responsibility of all front and back of house operation compliance to Public Health Standards, and customer satisfaction. You will report to the General Manager.
Primary Tasks:

  • You will manage front and back of house franchise operations, including hiring, training, scheduling, coaching and counseling, auditing/inspecting work to ensure standards are met, promoting teamwork and inclusiveness, scheduling, conducting performance management with staff.

  • You will monitor associates for adherence to company and franchise standards and procedures.

  • You will ensure guests have a favorable experience when visiting our outlets or on the casino floor.

  • You will oversee processes to identify efficiencies and to reduce costs in all responsibilities.

  • You will monitor and enforce compliance of the alcoholic beverage commission regulations.

  • You will maintain positive guest relations; respond to guest requests and on guest complaints.

  • Contribute information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; determine system improvements and implement change to achieve restaurant operational goals.

  • You will develop budget and monitor profitability of franchise venues following guidelines; recommend and establish pricing and services within approved profit and plan guidelines. Manage operating expenses and labor costs.

  • You will apply government/tribal health regulations and assure those standards are met.

  • Perform other tasks may be assigned.

    Job Requirements:

    • ServSafe Certification

    • Associates degree in hospitality or related field

    • Become certified as a manager in franchise outlets

    • Word, Excel (can maintain complex spreadsheets) and Outlook and Windows XP, including computer-based cash handling experience

    • POS operational experience.

    • Knowledge of government health, hotel, or food service regulations

    • Knowledge of operational financial management accountability and budgeting experience

    • Three (3) progressive management experience in front & back of house multi-unit food and beverage operations

      About the Choctaw Nation
      The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

      • Free gym membership

      • Free access to employee health clinic

      • Free lunch for casino & resort associates

      • Earned wages access once per week for hourly Associates

      • Pet insurance

      • Paid vacation / sick time

      • Medical / Dental / Vision

      • 401(K) with company match

      • College tuition reimbursement

      • Short-term disability, long-term disability, and family leave

      • Employee assistance program

      • Employee prescription program

      • CNO Paid Life Insurance

      • Teladoc

      • On Site Dental Clinics (Jet Dental)

      • On Site Mammogram Services

      • Free diabetes and hypertension monitoring benefit (Livongo)

      • Accolade- Concierge Benefits Program

      • Wellness Program that equals savings on health insurance cost (Virgin Pulse)

      • Maternity Care Program

      • (Benefits provided by the Choctaw Nation are based on employment classification)

        CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

        • Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work ( in the United States as selected by HRDUS

        • Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure ( category.

        • Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates ( .

          Job Identification: A23003772
          Posting Date: 05/01/2023, 1:27 PM
          Job Schedule: Full time
          Job Shift: Variable
          On-Site/Remote: On-Site

Keywords: Choctaw Nation of Oklahoma, Allen , Quick Serve Venue Manager, Executive , Durant, Texas

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