Senior Director - Global SRE (100% US REMOTE)
Company: Experian
Location: Allen
Posted on: May 27, 2023
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Job Description:
Experian is the world's leading global information services
company, unlocking the power of data to create more opportunities
for consumers, businesses and society. We are thrilled to share
that -FORTUNE has named Experian one of the 100 Best Companies to
work for. In addition, for the last five years we've been named in
the -100 "World's Most Innovative Companies" by Forbes Magazine.
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What you'll be doing -
In collaboration with the VP - Cloud Engineering & Operations, and
related engineering leads you will build and implement a strategy
to establish a global SRE that will own operations of products from
across multiple segments of Experian's business and drive SRE
practices and operational outcomes for those products. - Your task
will be to work with existing engineering teams, product owners,
CTOs and internal support teams to determine a consistent and
secure standard to manage those products. You will build teams of
engineers that focus on specific product outcomes as well as
cross-domain engineers that can improve global outcomes. - You will
define an objective standard, transition products to that standard,
then own and maintain those practices going forward. - - -
Your organization will be accountable for delivering these products
and services to a defined SLA (Service Level Agreement),
maintaining software and platform version lifecycle, and driving
security and compliance against global standards. - - -
You will be a key contributor to defining the working relationship
between SRE and business units and segments that deliver products.
- - You will partner with peer organizations such as cloud
operations, private cloud delivery, developer platform, and data
strategy to deliver a cohesive view of cloud engineering and
operations to our business and regional partners. -
Summary of Primary Responsibilities -
Establish and socialize organizational strategy and roadmap in
collaboration with VP - Cloud Engineering & Ops -
Build and maintain strong relationships with business unit and
regional CTOs and leaders -
Build a program of work to transition existing products and teams
to an operational standard -
Establish a global team of engineers to execute the program and
take ownership of operational practices -
Build a consultative practice to engage with software engineering
teams to drive strong operational outcomes -
Present service availability reports to business leaders,
executives, and clients. - - -
Provide executive summaries and root cause analysis during and
after significant incidents -
Establish team(s) of SREs (Site Reliability Engineer) to support
software engineering and operational teams to drive resilient,
secure and low-risk outcomes -
Hold teams accountable to service level expectations and provide
transparency to operational best practices through metrics,
dashboards and reports -
Analyze and identify areas of inefficiency and drive automation and
process improvement to improve service quality -
Maintain a practice of continual improvement -
What your background looks like -
5 - 7 years as team lead or other leadership in a technical
capacity -
8 - 10 years working in technical operations roles -
Expert level knowledge in SRE practices with experience leading
teams at enterprise scale -
Technical experience with infrastructure, cloud, and software
delivery -
Passion for rationalizing and standardizing operational work -
Experience Recruiting and building new teams -
Process improvement focused -
Demonstrated Experience with large scale incident resolution -
Technical depth to extract key documentation from existing teams
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Data and Results driven and capable of using to provide
transparency to business outcomes -
Ability to negotiate service windows and RACI with product owners
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Ability to lead multiple teams in "follow-the-sun" models -
Our uniqueness is that we truly value yours.
Experian's culture, people and environments are key
differentiators. We take our people agenda very seriously. We focus
on what truly matters; diversity and inclusion, work/life balance,
flexible working, development, engagement, collaboration, wellness,
reward & recognition, volunteering... the list goes on
We're an award-winning organization due to our strong people
focus
Experian isn't just growing, we're leveraging cutting edge data
science, design thinking and passion to build tomorrow's credit
solutions. Innovation is a critical part of Experian's DNA and
culture
Our compensation reflects the cost of labor across several U.S.
geographic markets. The base pay range for this position is listed
above. - Within this range, individual pay is determined by work
location and additional factors such as job-related skills,
experience and education. - This position is also eligible for a
variable pay opportunity and a comprehensive benefits package which
includes health, life and disability insurance, generous paid time
off including paid parental and family care leave, an employee
stock purchase plan and a 401(k) plan with a company match.
Experian is proud to be an Equal Opportunity and Affirmative Action
employer. Our goal is to create a thriving, inclusive and diverse
team where people love their work and love working together. We
believe that diversity, equity and inclusion is essential to our
purpose of creating a better tomorrow. We value the uniqueness of
every individual and want you to bring your whole, authentic self
to work. For us, this is The Power of YOU
(https://www.flipsnack.com/79B9EDC8B7A/the-power-of-you-report-external-2020/full-view.html)
and and it reflects what we believe. - See our DEI work in action
(https://www.experian.com/diversity/) !
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
(https://www.experian.com/careers/)
Keywords: Experian, Allen , Senior Director - Global SRE (100% US REMOTE), Executive , Allen, Texas
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