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Senior Director - Global SRE (100% US REMOTE)

Company: Experian
Location: Allen
Posted on: May 27, 2023

Job Description:

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that -FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the -100 "World's Most Innovative Companies" by Forbes Magazine. -
What you'll be doing -
In collaboration with the VP - Cloud Engineering & Operations, and related engineering leads you will build and implement a strategy to establish a global SRE that will own operations of products from across multiple segments of Experian's business and drive SRE practices and operational outcomes for those products. - Your task will be to work with existing engineering teams, product owners, CTOs and internal support teams to determine a consistent and secure standard to manage those products. You will build teams of engineers that focus on specific product outcomes as well as cross-domain engineers that can improve global outcomes. - You will define an objective standard, transition products to that standard, then own and maintain those practices going forward. - - -

Your organization will be accountable for delivering these products and services to a defined SLA (Service Level Agreement), maintaining software and platform version lifecycle, and driving security and compliance against global standards. - - -

You will be a key contributor to defining the working relationship between SRE and business units and segments that deliver products. - - You will partner with peer organizations such as cloud operations, private cloud delivery, developer platform, and data strategy to deliver a cohesive view of cloud engineering and operations to our business and regional partners. -

Summary of Primary Responsibilities -

  • Establish and socialize organizational strategy and roadmap in collaboration with VP - Cloud Engineering & Ops -

  • Build and maintain strong relationships with business unit and regional CTOs and leaders -

  • Build a program of work to transition existing products and teams to an operational standard -

  • Establish a global team of engineers to execute the program and take ownership of operational practices -

  • Build a consultative practice to engage with software engineering teams to drive strong operational outcomes -

  • Present service availability reports to business leaders, executives, and clients. - - -

  • Provide executive summaries and root cause analysis during and after significant incidents -

  • Establish team(s) of SREs (Site Reliability Engineer) to support software engineering and operational teams to drive resilient, secure and low-risk outcomes -

  • Hold teams accountable to service level expectations and provide transparency to operational best practices through metrics, dashboards and reports -

  • Analyze and identify areas of inefficiency and drive automation and process improvement to improve service quality -

  • Maintain a practice of continual improvement -

    What your background looks like -

    • 5 - 7 years as team lead or other leadership in a technical capacity -

    • 8 - 10 years working in technical operations roles -

    • Expert level knowledge in SRE practices with experience leading teams at enterprise scale -

    • Technical experience with infrastructure, cloud, and software delivery -

    • Passion for rationalizing and standardizing operational work -

    • Experience Recruiting and building new teams -

    • Process improvement focused -

    • Demonstrated Experience with large scale incident resolution -

    • Technical depth to extract key documentation from existing teams -

    • Data and Results driven and capable of using to provide transparency to business outcomes -

    • Ability to negotiate service windows and RACI with product owners -

    • Ability to lead multiple teams in "follow-the-sun" models -

      Our uniqueness is that we truly value yours.
      Experian's culture, people and environments are key differentiators. We take our people agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on
      We're an award-winning organization due to our strong people focus
      Experian isn't just growing, we're leveraging cutting edge data science, design thinking and passion to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and culture
      Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. - Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. - This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

      Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU ( and and it reflects what we believe. - See our DEI work in action ( !
      Experian Careers - Creating a better tomorrow together
      Find out what its like to work for Experian by clicking here (

Keywords: Experian, Allen , Senior Director - Global SRE (100% US REMOTE), Executive , Allen, Texas

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