Outbound Manager
Company: SupplyHouse
Location: Coppell
Posted on: May 30, 2025
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Job Description:
Real people. Real service.
At---, we value every individual team member and cultivate a
community where people come first. Led by our core values of
Generosity, Respect, Innovation, Teamwork, and GRIT, we're
dedicated to maintaining a supportive work environment that
celebrates diversity and empowers everyone to reach their full
potential. As an industry-leading e-commerce company specializing
in HVAC, plumbing, heating, and electrical supplies since 2004, we
strive to foster growth while providing the best possible
experience for our customers.
We are looking for a new Outbound Manager to join our growing
Outbound Team and Fulfillment Center network. This individual will
report into our Assistant General Manager. If you are looking for a
career that will allow you to motivate team members and support
management, this is the job for you!
Role Type: Full-Time, Exempt
Location: 190,000sq ft. in Farmers Branch, TX
Shift: Monday through Friday, from 9:00 a.m. to 6:00 p.m. CST
Salary: $70,000 - $85,000 per year
Responsibilities:
Oversee all processes and procedures for outbound operations
including picking and packing
Ensure the picking and packing teams are staffed appropriately in
order to operate at peak efficiency and complete all assigned tasks
on a daily basis
Managing the work performance of each member of the outbound
leadership team to ensure productivity standards and KPI metrics
are consistently being met
Identifying, leading, and supporting continuous initiatives that
improve customer service, accuracy, and productivity while reducing
operating cost
Determining the root cause of process opportunities, addressing
issues and piloting resolutions to standard
Partnering and communicating with management/leadership to ensure
alignment of objectives, problem solve, provide operational
updates, and develop new operational procedure and strategies
Delivering performance reviews and conducting monthly check-ins
with each member of the outbound leadership team to establish
rapport and provide feedback
Addressing performance-related incidents that arise and
recommending a course of action on all disciplinary and personnel
issues
Training and developing team leads and associates through coaching,
mentoring, and effective communication to develop a strong culture
of employee engagement
Attending and participating in the HR Leadership meetings
Creating and promoting a safe working environment for all employees
while developing a safety culture in which an employee feels safe
and comfortable in their areas of responsibility
Requirements:
At least 3 years of outbound leadership experience
Understanding of distribution flow, integration, and automation
Fundamental understanding of inventory, supply chain and logistics
concepts
Proficiency with Microsoft Office applications (especially Word,
Outlook, and Excel)
Strong critical thinking skills with the ability to see the "big
picture" and identify/forecast developing issues
Strong problem-solving, time management, multitasking, attention to
detail, and interpersonal skills
Strong verbal and written communication skills---including public
presentation
Ability to perform physical activity that include but not limited
to walking, lifting, pushing, pulling, and handling various
items---
Ability to lift and carry items 10-50Ibs. All members are expected
to seek help if an item is over 50lbs or if the weight limit that
can be lifted is reached
Ability to operate and use all equipment necessary
Ability to push and pull objects up to 60 pounds of force
independently (employees are expected to seek help or use
appropriate equipment to ensure safety for any task involving
pushing or pulling that exceeds 60 pounds)
Why work with us:
We have awesome benefits - We offer a wide variety of benefits to
help support you and your loved ones. These include:---
Comprehensive and affordable medical, dental, vision, and voluntary
life insurance options------
401(k) with up to 4% company match---
Paid vacation, sick time, and holidays
Company-paid life insurance and long-term disability------
Discounted auto, home, and pet insurance programs---
Flexible Spending Account (FSA)---
Confidential mental health, financial planning, and legal support
through our Employee Assistance Program (EAP)---
$750 annual professional development budget
LinkedIn Learning membership
Company rewards and recognition program
And more!---
We support growth---- We strive to innovate every day. In an
exciting and evolving industry, we provide opportunities for career
growth through our annual merit and bonus opportunities, hands-on
training, internal mobility options, professional development
budget, and LinkedIn Learning membership.------
We give back-------We live and breathe our core value, Generosity,
by giving back to the trades and organizations around the world. We
make a difference through donation drives, employee-nominated
contributions, support for non-profit organizations, and
more.---------
We listen-------We value hearing from our employees. Everyone has a
voice, and we encourage you to use it! We actively elicit feedback
through our annual feedback groups, regular 1:1 check-ins, employee
listening initiatives, and company-wide ideas form to incorporate
suggestions and ensure our team enjoys coming to work every
day.------
Check us out and learn more at---!---
Additional Details:---
Applicants must be currently authorized to work in the U.S. on a
full-time basis. SupplyHouse.com will not sponsor applicants for
work visas.------
SupplyHouse.com is an Equal Opportunity Employer,---strongly values
inclusion, and encourages individuals of all backgrounds and
experiences to apply for this position.---
We are committed to providing a safe and secure work environment
and conduct thorough background checks on all potential employees
in accordance with applicable laws and regulations.---
All emails from the SupplyHouse team will only be sent from an
@supplyhouse.com email address. Please exercise caution if you
receive an email from an alternate domain.---
Keywords: SupplyHouse, Allen , Outbound Manager, Executive , Coppell, Texas
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