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ROI Medical Records Specialist WFH

Company: MRO
Location: Denison
Posted on: November 22, 2021

Job Description:

MRO Corporation, a market leader of disclosure management solutions for healthcare organizations, has an opening for a person to work in the healthcare sector supporting disclosure management services.

The RemoteROI Specialist is responsible for providing support to a specified client site for the Release of Information (ROI) requests for patient medical records.The ROI Specialist logs the request for medical records into ROI Online and then determines records to be released in accordance with the HIPAA guidelines. Previous release of information experience in the Medical Records field is preferred. The ROI Specialist must have strong computer skills, knowledge of HIPAA regulations, and medical terminology as well as customer service experience.

Responsibilities and Duties

  • Candidate must be able to train and come into facility as necessary.
  • Respond to phone calls from medical and support personnel requesting medical records or patient identification to be read from the record.
  • Log medical record requests into MRO database.
  • Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request. Scan medical records into MRO database.
  • When required, respond to walk-in customers requesting ROI information and log information provided by customer into MRO database.
  • If necessary, respond and process requests from physician offices on a priority basis and fax information to the physician office.
  • Comply with site facility policies and regulations.
  • At specified sites, responsible for handling and recording cash payments for requests.
  • Escalate issues to manager that delay timely release of records.

    Qualifications and Skills

    • High School Diploma/GED.
    • Previous Release of Information in the Medical Record field required.
    • Demonstrated proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
    • Strong verbal communication skills; demonstrated success responding to customer inquiries.
    • Demonstrated success working in an environment that requires attention to detail.
    • Proven track record of dependability.
    • Prior work experience in Release of Information is a plus.
    • Knowledge of medical terminology is a plus.
    • Knowledge of HIPAA regulations is preferred.

      MRO's employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer

Keywords: MRO, Allen , ROI Medical Records Specialist WFH, Healthcare , Denison, Texas

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