Pediatric Triage Team Nurse / RN - Pediatrics

Company: Nursing Solutions
Location: Sherman
Posted on: January 19, 2023

Job Description:

Pediatric Triage Team Nurse / RNSummary of Position:

Manages clinical situations to determine the medical complexity and care requirements a child may need in an acute care situation. Coordinates with the child's physician and care team to determine the appropriate setting for the delivery of services. Manages physician orders and oversees the delivery of care for those acute care services. Facilitates telehealth visits between the client and the physician if appropriate. Ensures that the client receives the highest level of care in the most cost-effective and appropriate setting. Responsible for the overall satisfaction of the client in regard to the acute care services they receive. Provides education to families and nurses to reduce the recurrence of avoidable situations.

Abilities, Skills, and Knowledge:

* Establish "call us first" relationship with clients/families.
* Respond promptly to each incoming call, in a pleasant and helpful manner and using a multi-line phone
* If call warrants a triage, the caller's stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient's medical needs. (Emergent, urgent, non-urgent or home care status)
* When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided.
* Utilize all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service.
* Refer patients to appropriate medical facilities or providers for care, utilizing approved guidelines as indicated by individual client profiles.
* Thoroughly complete documentation utilizing the appropriate computer software in compliance with the approved policies and procedures.
* Fax all completed change orders to appropriate physician immediately by internal fax
* Actively participate in new employee orientation, ongoing in-service programs, staff meetings, continuous quality improvement, and periodic performance/protocol evaluations and development.
* Maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired or has been revoked for any reason. It is the nurse's responsibility to notify the Call Center Director of Operations immediately if their license status changes. Failure to comply with this requirement will result in termination of employment.
* Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations.
* Demonstrate willingness to adapt to
* Ability to prioritize workload while remaining
* An ability to establish and maintain effective working relationships with patients, physicians, coworkers, staff and medical service providers.
* Strong ability to communicate effectively both verbally and in writing; thoughts are logical and clearly expressed.
* Excellent organizational abilities and documentation skills.
* Must be capable of making independent nursing decisions.
* Must be able to work well under stress and relate to the general public, nurses and physicians in a tactful manner.
* Must have adequate typing skills and basic computer knowledge.

Qualifications/Requirements:

* Minimum Education: Graduate of an accredited School of Nursing.
* Minimum Experience: 2 years progressive clinical experience in an ambulatory care setting; 2 years' experience in a telephone triage call center servicing pediatric client. May substitute call center experience for CCM certification with pediatric specific experience in an office setting.
* License: Current Registered Nurse licensure in the State of Texas or other nursing compact state
* Certifications: Healthcare Provider BLS; PALS Certification preferred.
* Minimum Skills: Experience with EMR, MS Word, Excel, MS outlook

Supervisory Requirements: Yes. Triage Team Care Coordinator(s)

Performance Responsibilities: The following listing applies to every employee.

All employees of the organization:

* Exercise necessary cost control measures.
* Maintain positive internal and external customer service relationships.
* Demonstrate effective leadership skills.
* Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
* Be depended upon to plan and organize work effectively and ensure its completion.
* Meet all productivity requirements.
* Demonstrate team behavior and must be willing to promote a team-oriented environment.
* Represent the organization professionally at all times.
* Demonstrate initiative
* Continually improve processes and relationships.

Physical Requirements:

* The Telephone Triage Nurse will be (assigned a workstation, computer terminal, and telephonic equipment in a regular office environment. OR provided with a computer terminal and telephonic equipment for home office, work from home). You must have good manual and finger dexterity, excellent verbal and written communication, hearing and visual acuity and color distinction. The nurse must sit in front of a computer screen for prolonged periods of time.
* This inventory of essential functions in this job description neither states nor implies that these are the only duties to be performed by this employee. Performance of other nonessential duties may be requested by the supervisor.

Work Environment: Office/Home

Pay Range: $70,000 - $80,000

Keywords: Nursing Solutions, Allen , Pediatric Triage Team Nurse / RN - Pediatrics, Healthcare , Sherman, Texas