Host Casino Durant Resort Player Development (Denison)

Company: Choctaw Nation of Oklahoma
Location: Denison
Posted on: November 17, 2021

Job Description:

Host Casino Durant Resort Player Development Description Job Purpose or Objective(s): The Casino Host will manage all aspects of a customer journey while on property, simultaneously coordinating with Executive Casino Hosts on pre- and post-trip planning. Primary Tasks: * Provide superior guest service including greeting guests in the casino, participating in social events/special promotions and making transportation and accommodation arrangements in accordance with the players' needs. * Manage database of mid-level players in order to build loyalty and generate repeat business while identifying new players on the casino who meet the hosting criteria. * Identify and resolve service failures; taking immediate action to resolve service gaps and cement player loyalty by using comp authority or making exceptions. * Resolve difficult situations with guests in a calm, professional and prudent manner. * Evaluate and identify a players current and potential worth according to the parameters of the comp guidelines in order to build loyalty and maximize return on investment. * Manage hotel fill quota, Rev Par goals and coordination with Executive Host Team, and other employees. * Enforce compliance of all applicable rules, regulations, laws and policies. * Identify and implement methods to increase efficiencies and improve products or services. * Other duties as assigned. Required Education, Skills and Experience: MINIMUM * High school diploma or GED. * Knowledge of standard computer applications. * Demonstrated knowledge of casino marketing, as well as regular high-limit customers and their betting habits in order to make knowledgeable decisions regarding comps. * Must possess effective decision making and social skills, and become knowledgeable of the hotel and casino, including all events, attractions and restaurants * Excellent communication and customer service skills as well as good overall knowledge of casino operations. * Two (2) years prior customer service related experience TARGET * High school diploma or GED. * Knowledge of standard computer applications. * Demonstrated knowledge of casino marketing, as well as regular high-limit customers and their betting habits in order to make knowledgeable decisions regarding comps. * Must possess effective decision making and social skills, and become knowledgeable of the hotel and casino, including all events, attractions and restaurants * Excellent communication and customer service skills as well as good overall knowledge of casino operations. * Three (3) years casino experience highly preferred. Job Gaming Primary Location OK-Durant Work Locations Durant Casino 4216 S Hwy 69/75 Durant 74701 Organization Gaming Schedule Regular Full-time Variable Req ID: 21011964 Associated topics: alley, beach, bell, door attendant, hotel, kings, plaza, reservations, service representative, sunset

Keywords: Choctaw Nation of Oklahoma, Allen , Host Casino Durant Resort Player Development (Denison), Hospitality & Tourism , Denison, Texas