Apprentissage assistant Customer Service F/H

Company: Ralph Lauren
Location: Paris
Posted on: November 22, 2021

Job Description:

Apprentissage assistant Customer Service F/H Ref #: 5580718 Department: Administrative Services City: Paris State/Province: Paris Country: France Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Integrated within Customer Service Wholesale, you participate in the commercial and administrative follow-up of our customers for France and the Benelux. Essential Duties & Responsibilities With this in mind, your missions are as follows: * returns management * reorders follow-up * dispute management (delivery issues, customers claims, etc.) * delivery follow-up (from order taking to delivery) * support for the Customer Service team Experience, Skills & Knowledge With a Bac +2, you have a first experience in commercial management, or after sales service. You are comfortable with Excel and you speak English fluently. Knowledge of the textile world and SAP would be a plus. Rigorous and conscientious, you have excellent interpersonal skills. Your responsiveness and your sense of organization are essential qualities to carry out these missions. Apprentissage assistant Customer Service F/H *

Keywords: Ralph Lauren, Allen , Apprentissage assistant Customer Service F/H, Hospitality & Tourism , Paris, Texas