Smashburger Food Beverage Shift Manager

Company: Choctaw Resort & Casino
Location: Durant
Posted on: November 22, 2021

Job Description:

Smashburger Food Beverage Shift Manager

Description

Start Rate: $18.38

Job Purpose or Objective(s): The Food & Beverage Shift Manager is responsible for managing operations in area of responsibility on assigned shift to ensure profitability, operating efficiency, and customer satisfaction, in accordance with established company standards, policies and procedures.

Primary Tasks:

-Manage line staff in area of responsibility to deliver consistently great guest service, team work and camaraderie.
-Monitor associates for adherence to company and/or franchise standards and procedures.
-Schedule associates and ensure correct staffing levels and adjustments are made in accordance with guest needs while controlling labor costs to optimize profits.
-Participate in the recruitment, selection, recommendation for hire and training process for new associates.
-Monitor guest satisfaction through face-to-face contact with customers as needed.
-Resolve any customer complaints or problems according to standard conflict resolution protocol.
-Resolve associate and point of sale system issues.
-Maintain departmental qualitative and quantitative service standards as established in the department's SOP.
-Direct the sanitation of all assigned areas.
-Perform other duties as may be assigned.

Keywords: Choctaw Resort & Casino, Allen , Smashburger Food Beverage Shift Manager, Hospitality & Tourism , Durant, Texas