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Executive Casino Host Durant Resort Player Development

Company: Choctaw Resort & Casino - Durant Region
Location: Durant
Posted on: January 15, 2022

Job Description:

Executive Casino Host Durant Resort Player Development


Job Purpose or Objective(s): The foremost role of an Executive Casino Host is to own all aspects of strategic relationships with a specific group of up to 600 VIP Players. The main purpose in the role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. The results desired by an Executive Casino Host is the relationship build thru sales measures.

Primary Tasks:

-Generate casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs to draw new to property VIP guests.
-Build loyalty among valued VIP customers by developing relationships, effectively utilizing marketing, and upscale sales techniques.
-Maintain relationships with VIP guests through personal contact by phone, email, text, and in person to maximize gaming revenue goals established by the management team.
-Recruit VIP players utilizing Choctaw resources including: limo services, property amenities, and direct mail actively.
-Anticipate, respond to and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements.
-Coordinate as needed with other property departments for successful delivery of pre-trip itinerary; leverage partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery
-Evaluate a player's current and potential worth to offer comps within the parameters of the comp guidelines, build loyalty and maximize return on investment. Executive Casino Hosts will have increased comping authority for higher-value customers.
-Fully comply with all applicable rules, regulations, laws and policies, and conduct themselves with the highest levels of integrity and honesty.
-Other duties as assigned

Keywords: Choctaw Resort & Casino - Durant Region, Allen , Executive Casino Host Durant Resort Player Development, Hospitality & Tourism , Durant, Texas

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