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Senior Director of Hotel Operations

Company: Choctaw Nation of Oklahoma
Location: Durant
Posted on: June 20, 2022

Job Description:

Choctaw Nation of Oklahoma is looking for a Senior Director of Hotel Operations to be our big picture, strategic leader for all Choctaw Casino Resort Hotels, including Revenue Optimization, Resort Services and Laundry Operations. The Senior Director of Hotel Operations is our brand ambassador and representative for all hotel operations throughout the Choctaw Nation, leading a team of nearly 700 associates. The Senior Director leads transformational projects and improvement initiatives, with a 4 Diamond Rating mindset. This role acts as a visionary leader for hospitality innovation, operational efficiency and optimization for all of hotel operations.The hotel operations team consists of hotel general managers, laundry professionals, revenue management professionals and resort services professionals. The Choctaw Nation is the third-largest Indian Nation in the United States with more than 200,000 tribal members and over 10,000 associates. This ancient people have an oral tradition dating back over 13,000 years. The first tribe over the Trail of Tears, its historic reservation boundaries are in the southeast corner of Oklahoma, covering 10,923 square miles. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.DUTIES & RESPONSIBILITIES:

  • Establish brand standards and design reasonable methods for ensuring compliance.
  • Serve as the primary business owner on all technology implementations and enhancement projects; meet with key stakeholders on a regular basis and document progress to keep projects focused for success.
  • Develop strategic objectives and goals for all the Hotel Departments and ensure timely execution of these objectives into key components of the hotel operations including establishing operational performance metrics for all key areas including guest service, financial, occupancy, revenue yielding, retention, resort services, laundry efficiency, etc. Host monthly performance reviews to monitor activity against target and recommends action when needed to improve performance.
  • Work closely with operational leadership teams to understand challenges and identifies process improvement initiatives to ensure optimal working procedures and systems.
  • Develop annual budgets, to accurately forecast financial performance and to deliver financial results in accordance with those budgets in coordination with property hotel leadership.
  • Drive innovation and business transformation by researching new technologies and developing plans for redesigning the business for improved performance.
  • Provide support as requested by property hotel leadership but is not responsible for day-to-day activities. May be requested to step into a property leadership role if positions remain vacant for extended periods.
  • Ensure regulatory compliance with all policies and procedures and monitor internal control environment of the department.
  • Perform other duties as may be assignedBASIC QUALIFICATIONS:
    • Bachelor's degree in Hospitality, Hotel, or related field and/or equivalent combination of education and experience.
    • Knowledge and deep understanding of all aspects of hotel operations, including revenue optimization, resort services and laundry operations.
    • Detail oriented, with strong organization and communication skills.
    • Extensive technical literacy, with a strong understanding of hospitality management programs and other hotel technology innovations (automation, smart rooms, etc.)
    • A proactive management style that looks beyond problems and current practices to develop solutions to maximize the effectiveness of all business units.
    • Experience leading broad change management initiatives with a demonstrated ability to see the "big picture".
    • Experience leading 4 Diamond hotels with at least 500 rooms.
    • Seven (7) years' experience of top hotel leadership at a large volume gaming property.

Keywords: Choctaw Nation of Oklahoma, Allen , Senior Director of Hotel Operations, Hospitality & Tourism , Durant, Texas

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