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Tier 1 Desktop Support

Company: eXcell
Location: Allen
Posted on: March 15, 2020

Job Description:

Take your career to the next level with eXcell httpwww.excell.com . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution. Tier 1 Desktop Support - Long Term Ongoing Contract in Allen, TX Basic Function This role will provide day-to-day first touch phone and walk-up support for IT hardware, software, and networking inquiries coming from 2500+ global employees. Essential Functions Acts as first point of contact for all IT issues, quickly responding to requests Follows scripted IT handling engagement procedures Triages and categorizes incidents and requests, ensuring all tickets are properly documented and assigned Uses remote support tools to further diagnose and troubleshoot issues at remote locations Routes issues not resolved on initial contact to the correct team for resolution Partners with others in IT to ensure proper handoffs and follow-through Educates end users on self-service support tools and best practices Assists in documentation of troubleshooting procedures that can be shared in the knowledge base Assists in identification of trends in incidents, recommending review of recurring issues Services supported include hardware (desktops laptops, mobile devices, printers, file shares), video conferencing, WAN, and VPN networks and phones, business applications, Active Directory administration, and collaboration tools such as Office365 and email Required Qualifications 1+ year(s) - help desk experience Entry-level experience in the support of the Microsoft and Macintosh-based equipment Strong interpersonal skills with a passion for customer service Ability to lift computer hardware, ranging from 0-50 lbs. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpwww.excell.com Supports Equal Employment Opportunity eXcell httpwww.excell.com , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

Keywords: eXcell, Allen , Tier 1 Desktop Support, IT / Software / Systems , Allen, Texas

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