AllenRecruiter Since 2001
the smart solution for Allen jobs

Technical Banking Support Representative

Company: Jack Henry & Associates
Location: Allen
Posted on: September 10, 2020

Job Description:

General information



Position Level:

Individual Contributor


Implementation & Support

Type of Contract:


Working Time:



Allen, Texas

Travel Requirements:


Description & Requirements

Jack Henry & Associates is seeking a Technical Banking Support Representative to join our Enterprise Payment Solutions team. In this role, candidates will provide product support to customers via the telephone and/or internet. Using product knowledge, you will provide the highest level of service to resolve the customer's issues and restore the customer to fully functioning status, while strengthening the customer-JHA relationship. Shift Flexibility is needed to maintain the operational hours for a team of 5.
The EPS Client Services team provides customer service to our financial institutions and partners. This team services as the first point of contact and call resolution support center offering case support to the customers. Candidates will be joining this overall team of 34 employees.
This position will be hired in Allen, TX.

  • Minimum 18 months of experience in customer support (phone or onsite) within a financial institution OR technical customer support experience.
  • Must be able to work 11 am to 8 pm Monday to Friday.


    • Associate's or Bachelor's degree preferred.
    • Knowledge in payment processing, specifically, Mobile Payments, ATM deposits, Transaction Files
    • Understanding of Financial Institution Products and technological Services.
    • Experience supporting customers for escalated technical issues.


      • Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
      • Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
      • Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.
      • Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.
      • Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.
      • Participates in training programs to continuously improve product knowledge and service skills.
      • May manage hardware capacity and performance and assess hardware needs.
        Equal Employment Opportunity

        Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

        Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

        Females, minorities, veterans, and individuals with disabilities are encouraged to apply.


Keywords: Jack Henry & Associates, Allen , Technical Banking Support Representative, IT / Software / Systems , Allen, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Sr. Software Engineer (Java/C#/C++)
Description: Local Dallas / Fort Worth area candidates only No 3rd parties, client will not sponsorDallas based company is seeking high-end developers to provide high
Company: The InSource Group
Location: Dallas
Posted on: 09/29/2020

Java Microservices Developer
Description: Job Description Must Have Skills 3-4 years of JAVA experience 1-2 years of SCALA experience 3-4
Company: ApTask
Location: Dallas
Posted on: 09/29/2020

Full Stack .NET Developer Lead
Description: Hi, Hope you are doing great This is Dillip from USM SYSTEMS.
Company: USM Business Systems
Location: Dallas
Posted on: 09/29/2020

Senior Core Java
Description: Business Intel Analyst Quantico, VA BIA support will focus on all aspects of the data lifecycle including data analysis, procurement, engineering, modeling, architecture, reporting, and visualization. (more...)
Company: Apex Systems
Location: Dallas
Posted on: 09/29/2020

QA Automation Tester (Multiple positions)
Description: Hi All Kindly look into below requirement and share suitable resumes asap. Contract C2C W2 Role QA Automation Tester Multiple positions Location Dallas, TX Duration Long term Description Description (more...)
Company: HR Pundits
Location: Dallas
Posted on: 09/29/2020

RPA Developer
Description: SM Logics Inc is a leading next-generation IT products, platforms, and services company delivering guaranteed business outcomes, seamless customer experience, actionable insights and IP-led digital transformation. (more...)
Company: SM LOgics Inc
Location: Dallas
Posted on: 09/29/2020

AWS Application Developer
Description: Are you looking to make an impact in your career Are you looking for something new and exciting at work Modis is looking for
Company: Modis
Location: Dallas
Posted on: 09/29/2020

Software Developer: Python / C#
Description: The ideal candidate will be responsible for developing high-quality applications. Openings: 3 Positions Position: Contract or Contract-to-HireLocation: Dallas, TXDuration:
Company: The InSource Group
Location: Dallas
Posted on: 09/29/2020

Microsoft Dynamics CRM Developer with .Net expereince
Description: Requirement Extensive experience with development, and on-going support of custom applications and objects within Microsoft Dynamics Working knowledge within all aspects
Company: Swift Pace Solutions
Location: Coppell
Posted on: 09/29/2020

Technical Analyst - FTE
Description: Hello, We are hiring, Title Technical Analyst
Company: Acumenz Consulting
Location: Dallas
Posted on: 09/29/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Allen RSS job feeds