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Onboarding Technical Trainer

Company: Motorola Solutions
Location: Allen
Posted on: November 17, 2021

Job Description:

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.Department OverviewThe Onboard Technical Trainer will provide training and support for new Technical Services Engineers. They work cross- functionally with Support and Technical Services. Their goals are to maximize onboarding experience with WatchGuard products (Dash Cameras, Body Cameras and Evidence Management Software).Job DescriptionOverviewThe Technical Services Trainer is responsible for the development and delivery of classroom and online technical training for WatchGuard products to onboard internal field service engineers.ResponsibilitiesWorks with management to identify training needs and prioritiesDevelops and maintains new hire onboarding technical training curriculumCoordinates and delivers technical onboarding training for new hires covering the installation of proprietary hardware and softwareSetup and maintain lab equipment for hands-on training useDevelops presentation tools and techniques to improve team effectiveness for customer trainingFacilitate Train-The-Trainer sessions with new hiresCoordinates with other personnel to write, review, and maintain internal technical documentationWorks with team to facilitate continual education for the team of field service engineersQualificationsMinimum 4 years prior Information Technology experience requiredAble to lift up to 75 poundsAble to travel up to 25%Strong Microsoft Office experience: MS Word, MS Excel, MS PowerPointIntermediate experience with Windows operating systems, SQL server, TCP IP NetworkingIntermediate experience with Linux (preferred)Knowledge of Articulate 360 or another E-Learning PlatformKnowledge of Learning Management Systems (LMS) including Moodle, BlackBoard / OpenLMS, Drupal, TotaraStrong graphic and video editing experienceSkilled in Hardware, Software and Network troubleshootingWeb page and HTML editing experienceStrong customer service and interpersonal skillsExcellent oral and written communication skillsWorks well individually or in a team settingMaintains strong attention to detail in situations and time constraintsSolid understanding of business practices and project management methodologyExcellent verbal/written communicationStrong analytical skillsBasic RequirementsBachelor's degree in Computer Science or Information Technology related field2+ years of technical presentation and teaching experienceTravel Requirements10-25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesOur U.S. Benefits include:Incentive Bonus PlansMedical, Dental, Vision benefits effective Day 1401K with Company Match and Day 1 vesting9 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Keywords: Motorola Solutions, Allen , Onboarding Technical Trainer, IT / Software / Systems , Allen, Texas

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