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Technical Support Engineer 2 (Membership Services)

Company: Choctaw Resort & Casino
Location: Durant
Posted on: January 15, 2022

Job Description:

Technical Support Engineer 2 (Membership Services)


Job Purpose or Objective(s): The Technical Support Engineer's role is to provide high level support for all application-based operations so that our end users can accomplish organizational goals more efficiently. This includes configuring IT support tools used within the organization and assessing known problems to provide long term solutions to increase effectiveness of our support teams.

Primary Tasks:

-Develop packages for deployment of applications, patches, and updates to the Choctaw Nation Tribal Services programs.
-Develop and maintain scripts to supplement packaging and other support tools as required.
-Develop and maintain knowledge bases and FAQ resources on the file server to aid in problem resolution.
-Troubleshoot production support issues, pre / post-deployment, and recommend solutions as needed.
-Provide leadership and support to Technical Support Specialists to help them serve the End-User community more proficiently.
-Modify configurations, utilities, and maintain software / application settings for Tribal Services programs.
-Tier II Support for Tribal Services programs and applications.
-Create, test, and deploy software packages through the ITSM tools, Sandbox and Change Control processes.
-Other duties as may be assigned by management.

Keywords: Choctaw Resort & Casino, Allen , Technical Support Engineer 2 (Membership Services), IT / Software / Systems , Durant, Texas

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