Sr Business Analyst-Airlines Experience
Company: ZAPCOM GROUP INC
Location: Irving
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Benefits: Health insurance
Opportunity for advancement Training & development Wellness
resources Sr Business Analyst -Airline Experience About Us Zapcom
is a global Product Engineering and Technology Services company,
specializing in bespoke, customer-centric solutions across
industries like BFSI, e-commerce, retail, travel, transportation,
and hospitality. Headquartered in the US, with a presence in India,
Europe, Canada, and MENA, we excel in transforming ideas into
tangible outcomes using AI, ML, Cloud solutions, and full-stack
development. At Zapcom, we value accountability, ownership, and
equality, empowering you to excel. We listen to your aspirations
and provide the support needed to achieve them. Our diverse,
collaborative culture ensures every voice is heard, driving
innovation and business value. With global opportunities and
expansion plans, now is the perfect time to join our team. Work on
impactful projects that shape the future. Apply today and be part
of something extraordinary. Primary Responsibilities: Strong
business acumen with the ability to elicit business requirements
from a variety of stakeholders and represent the voice of the
business and the customer Collaborates primarily with stake
holders, scrum teams and other stakeholders to identify and close
product gaps. Experience writing requirements in the form of user
stories Experience refining and clarifying requirements with both
business and IT stakeholders by creating various artifacts such as
process maps, wire frames, mockups, etc. Excellent communication
skills; comfortable leading sessions and presenting findings to all
levels of the organization Ability to build trusted partnerships
with cross-functional stakeholders at all levels of the
organization Adequate technical acumen to communicate effectively
with engineers and understand technical tradeoffs Lead grooming and
clarification sessions to provide engineering, QA, and UAT teams
detailed requirements to develop and test against Partner with
Product Managers to execute on the product roadmap by working with
cross-functional teams to capture business requirements and create
supporting artifacts Partner with various stakeholders to extract
defects and opportunities to be converted into the product backlog
Partner with user experience to translate UI design and research
into actionable development ready user stories Partner with User
Acceptance Testers to ensure the delivered product meets the
business objectives and launch criteria Successfully communicate
and work with brand presidents, officers, external contacts, and
internal departments to perform responsibilities. Use and continue
paperless document management systems. Maintain confidentiality of
personal information. Interface with others in a professional
manner and be a trusted go to person. Other duties and
responsibilities as assigned. Required Attributes: Knowledge of
airline industry. Ability to manage multiple responsibilities at a
given time while remaining organized, paying strict attention to
detail, and meeting critical deadlines within a high volume,
fast-paced environment Provide business analyst support for large
transformational projects through activities such as requirements
workshops, process mapping exercises, and gap analysis, training Be
proactive and utilize critical thinking to make the right decisions
for our customers and business Self-starter. Ability to work
autonomously with little support. Ability to work well under
pressure and meet deadlines. Education & Experience: Education:
Bachelor's degree in Computer Science, Computer Engineering,
Systems Engineering or relevant field of study preferred
Experience: 8 years of business analyst experience, preferably in
Omnichannel or eCommerce/Point of sale applications. 2 years should
be in the relevant airline industry as Product Owner or Business
Analyst is mandatory. Experience with MS Visio or similar workflow
process tools. Experience with JIRA or similar tools preferred.
Experience working in agile delivery models preferred. Experience
working with product management teams preferred.
Keywords: ZAPCOM GROUP INC, Allen , Sr Business Analyst-Airlines Experience, IT / Software / Systems , Irving, Texas
