Member Support Lead
Company: Bible Study Fellowship
Location: Grapevine
Posted on: April 4, 2026
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Job Description:
Location: Grapevine, TX (In?Person) Schedule: Monday–Thursday,
7:30 a.m.–5:00 p.m. CST, Friday 7:30 – noon. Reports To: Manager,
Member Support Bible Study Fellowship exists to help people around
the world know Jesus Christ more deeply through in?depth,
Bible?centered study. We envision a global community of believers
transformed by God’s Word—people equipped to live out their faith,
strengthen their churches, and impact their communities for the
kingdom of God. If you love training and supporting a group of
volunteers who help our BSF members with answers to questions and
help navigating the various technologies used to access the Bible
Study resources, we have the perfect position for you! The Member
Support Lead provides support and training to our team of
volunteers who support BSF members by answering questions about BSF
and helping to navigate the website and apps used to study God’s
word. This role serves as a key link between Headquarters and the
field, ensuring alignment with BSF’s mission, vision, and policies
while equipping members to dive deeper into bible study. You will
have the opportunity to: Ensure your team is onboarded, trained and
familiar with current processes. Monitor and respond quickly and
effectively to Member Support requests. Provide leadership and
supervision to Volunteer Member Support Representatives. Ensure
that the more complex issues are expediated and communicated to
appropriate staff. Provide Technical Assistance and support to
clients on computer systems, hardware and software issues. Prepare
reports ensuring accurate data. Keep accurate records of requests
and resolutions. We ask that you bring: Personal faith in Jesus
Christ and agreement with BSF’s Statement of Faith, policies, and
values. Minimum 1 year of Customer Service experience. Proficiency
in videoconferencing and chat applications, workflow software and
Microsoft Office (Word, Excel, PowerPoint). Minimum 3 years of BSF
experience required. BSF leadership experience preferred.
Experience with BSF website and mobile apps preferred. Bachelor’s
degree preferred Spiritual Requirements A personal relationship
with Jesus Christ Alignment with BSF’s Statement of Faith, Human
Sexuality Policy, Core Values, and Cultural Commitments Adherence
to biblical conflict?resolution principles (Matthew 18)
Keywords: Bible Study Fellowship, Allen , Member Support Lead, IT / Software / Systems , Grapevine, Texas
