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Protocol Conformance Test Support Engineer

Company: Anritsu
Location: Allen
Posted on: January 12, 2021

Job Description:

As a Protocol Conformance Test Support Engineer based in Allen, TX, you will have responsibility for providing Tier 1 technical customer support for our ME7834LA and ME7834NR systems. This position will require weekly travel to the Austin, TX area as well. You will also be responsible to provide Tier1 technical support for our MD8475 signaling tester for all customers in North America. In addition, you will share joint responsibility for handling support for a strategic local customer, covering all Anritsu protocol test products and RF products such as ME7873x. This will include some onsite visits to the customer labs, pre sales demo, and system setup for customers. You will be part of Anritsu's global team of support engineers dedicated to providing the highest level of post-sales support for our 3G, 4G and 5G protocol test products.Key Responsibilities include:* Provide high quality remote technical support for Anritsu's wireless protocol products, primarily the ME7834LA and ME7834NR systems, and the MD8475 signaling tester. * Managing customers' technical issues, analyzing logs and working with internal teams (e.g. R&D and Product Management) to deliver solutions.* Work closely with the development teams for the US Carrier Acceptance Tests and Protocol Conformance Test products to prioritize bug fixes and new features, review documentation and monitor release schedules.* Utilize a range of methods to efficiently solve customer issues, including e-mail, telephone, remote access sessions to customer systems and occasional customer onsite visits within North & South America.* Assist senior support engineer in handling support for key customer in the area, including support for multiple Anritsu products, regular onsite support visits, interacting with local sales engineer and reporting on customer requirements and schedules.* Help in preparation of internal and external training materials, and lead customer facing training sessions when required.* Work as part of a collaborative cross-regional protocol support team sharing knowledge, providing feedback in team meetings and giving input to weekly and monthly status reports.* Install, maintain, and support CAT, PCT and RTD systems. Perform primary customer support with inter-operability testing, test case execution, and debugging with company products, prototypes, and commercial UE devices.* This position will be reporting to the Protocol Support Manager based in Allen, TXJob Requirements:Requirements :* Experience with mobile device testing, in particular PCT and CAT.* Good working knowledge of 3GPP 3G/4G protocols (L2/L3).* 2+ years' experience in a telecommunications role.* Customer support experience (Strongly desirable).* Degree in telecommunications or other relevant engineering field.In order to be successful in this role, the following competencies and behavior skills are required:* Excellent communication skills. * Focus on customer satisfaction. * Methodical problem solving skills. * Good organizational skills e.g. time management and balancing priorities

Keywords: Anritsu, Allen , Protocol Conformance Test Support Engineer, Other , Allen, Texas

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