Customer Service Specialist
Company: Experis
Location: Allen
Posted on: January 12, 2021
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Job Description:
1. PurposeThe Customer Service Specialist receives and processes
elevator or equipment/component delivery inquiries and orders from
the organizations Frontline (FL) units. The Customer Service
Specialist enables complete, correct and punctual deliveries of
products and solutions to FL units as requested. He/She manages the
interface with all key stakeholders during the delivery project.In
addition customer service specialist performs defined operations
planning related activities.2. Responsibilities and key
activitiesThis section includes the responsibilities and key
activities that the Customer Service Specialist is either
accountable for, or responsible to execute.Responsibilities and key
activitiesReceives inquiries from FL, investigate and process the
inquiry, get necessary information from other Supply Line (SL)
functions, reply to FL.Receives the elevator /equipment/component
orders from FL and books the order into SL Order BookVerifies the
received order information, steers order bound engineering and
confirms the order to FL.Compiles pricing for needed
ordersComposes, collects and sends necessary technical information
to FL. Involves internal interest groups if necessary.Receives and
processes clarification requests from FL, and provides
replies.Confirms material delivery times and transfer prices to
FLInforms FL about any deviations in delivery operations.Create
shipping list for factory shipping area, making sure to be shipping
the completed correct orders requested for COT.Support production
area with production documents with collaboration and information
from production plannerSupport production planner activities
including reporting with shipping and production metrics, analysis
production order printing etc.3. Performance measuresPerformance
measuresInquiry & Order booking performanceInquiry & Order
processing quality and performanceDelivery COTQuality
feedbackShipping cost / unit4. Competence profile4.1. Behavioural
competencesAttention to procedures and guidelinesValues clearly
defined procedures and guidelines in work. Easily adapts to rules
and supervision. Works in a well-organised manner. Pays sufficient
attention to details. Makes plans in line with established
procedures and guidelines.CollaboratingShares information widely.
Treats others with dignity and respect. Respects different needs
and viewpoints. Creates trust and a sense of team spirit. Maintains
confidentiality and holds to agreements. Admits own mistakes.
Obtains co-operation by active listening and sensitivity towards
situations and people. Establishes strong working relationships and
effective internal and external networks. Achieves consensus,
closes deals or discussions with clear understanding of
agreement.
Keywords: Experis, Allen , Customer Service Specialist, Other , Allen, Texas
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