Card Operations Specialist
Company: Credit Union of Texas
Location: Allen
Posted on: January 13, 2021
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Job Description:
Position Purpose and Objectives*This job is flexible to work
remotely The Card Operations Specialist position serves as subject
matter expert in all matters relating to Credit and Debit Cards.
The position exists to assist cardholders and internal stakeholders
with a wide range of questions, concerns, or requests relating to,
but not limited to ATM cards, debit cards, credit cards, mobile
wallets, prepaid cards, as well as responding to store inquiries
and handling daily correspondences.Major Duties and Essential
Functions- Deliver an unexpected experience to both internal and
external members.- Receive daily telephone calls related to card
products. Answer member inquiries concerning card products and
features. - Receive and respond to daily telephone calls and emails
from other departments and store locations related to card
products.- Process all mail received pertaining to card products,
including address changes on credit cards.- Conduct research on
debit and credit card transaction activity and inform members of
research results.- Process ATM and debit card applications received
online. - Process lost/stolen cards and provides provisional credit
on fraudulent and disputed transactions.- Prepare necessary
paperwork for bond claims.- Reconcile appropriate GL accounts and
assist accounting department with pending transactions.- Process
credit card functions, including payments, balance transfers,
credit limit increases, and authorized user additions.- Process EFT
(ATM withdrawal) disputes, including validating ATM GLs, checking
ATM audit logs, and providing provisional- credit.- Process debit
card functions, including credit limit increases and exception
reporting.- Audit, scan, and index all documents, including ATM and
debit card applications, disputes/fraud, authorized users, and
balance transfers.- Activate mobile wallets (Android Pay, Apple
Pay, Samsung Pay) in the MasterCard Online system, when needed.-
Enter travel notes on debit and credit cards.Positions directly
supervised: N/ASpecific knowledge, skills, and abilities required
for this position: * Excellent customer service skills and the
drive to assist others* Good communication skills, using courteous
and proper grammar* Ability to interact with many people and
multiple interruptions while staying on task* Good judgment and
discretion when dealing with confidential information* Standard
computer skills, calculator, typing 40 wpmEducation: High school
diploma or general education degree (GED). Experience: Minimum 1-2
years of related financial institution or customer service
experience. Previous plastic card experience preferred.Physical
Activities and Requirements of this
PositionCATEGORYDESCRIPTIONFinger DexterityUsing primarily just the
fingers to make small movements such as typing, picking up small
objects, or pinching fingers together.GraspingUsing fingers and
palm on an object.TalkingEspecially where one must frequently
convey detailed or important instructions or ideas accurately,
loudly, or quickly. Repetitive MotionsMovements frequently and
regularly required using the wrists, hands, and/or fingers.Average
HearingAble to hear average or normal conversations and receive
ordinary information. Average Visual AbilitiesAverage, ordinary,
visual acuity necessary to prepare or inspect documents or
products, or operate machinery. Sedentary WorkWhile performing the
duties of this job, the employee will frequently talk or hear, sit,
use hands to handle or feel, and reach with hands or arms. The
employee will occasionally, stand and walk, climb or balance, and
stoup, kneel, crouch, or crawl. The employee will occasionally lift
and move up to 25 pounds.Working Conditions of this
PositionDESCRIPTIONNone. No hazardous or significantly unpleasant
conditions.Mental Activities and Requirements of this
PositionReasoning Ability: The ability to use common sense or
logic. AverageAbility to apply common sense understanding to carry
out detailed but uninvolved written or oral instructions. Ability
to deal with problems involving a few concrete variables in
standardized situations.Mathematical Ability: The level of ability
required to perform math skills and operations.AverageAbility to
add, subtract, multiply, and divide in all units of measure, using
whole numbers, common fractions, and decimals. Ability to compute
rates and percentages.Language Ability: The level of ability
required to communicate and understand written and oral language.
TypicalAbility to read and comprehend moderately complex
instructions, correspondence, and memos. Ability to write simple
correspondence. Ability to effectively present information in
one-on-one situations to supervisor, members, and other employees
of the organization.
Keywords: Credit Union of Texas, Allen , Card Operations Specialist, Other , Allen, Texas
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