AllenRecruiter Since 2001
the smart solution for Allen jobs

Part Time Member Service Specialist I

Company: Credit Union Texas
Location: Allen
Posted on: May 3, 2021

Job Description:

MEMBER SERVICE SPECIALIST - Allen TxWe are team CUTX, and we exist to deliver an unexpected experience. We were chartered in 1931 to serve our communities better than the banks. Our focus is on teaching our members to take control of their finances. To join team CUTX, you must value Caring, Understanding, Teaching and eXceeding expectations at every interaction. We empower our employees to succeed. Most of all, you must be ready to have FUN!Currently, we are seeking a Member Service Specialist who's primary purpose of this employee is to assist CUTX in living out its vision to deliver an unexpected experience. To achieve this goal the employee must provide outstanding service to both internal and external members while answering calls and assisting members with their requests in a high-volume contact center. A key component of this service is to identify the financial needs of the member and recommend an appropriate CUTX solution. This is an ideal position for candidates who thrive on providing exceptional customer service by phone! This position requires ability to work weekdays and Saturdays.Major Duties and Essential Functionso Deliver outstanding service to both internal and external members that meets or exceeds our core values:We are interested, not interesting.We are empowered.We have fun.o Deliver outstanding service to both internal and external members that meets or exceeds our creed: oCareUnderstandTeacheXceedo Meet or exceed established sales and service goals.o Obtain and communicate effective knowledge of the Credit Union's products and services.o Complete transactions within members' accounts while keeping errors to a minimum.o Keep work area neat and clean.o Complete daily assignments.o Demonstrate enthusiastic support of CUTX mission, core values and long-term objectives. Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures. A Service Specialist handles a variety of Contact Center functions.These functions include (but are not limited to):1. Answer general questions relating to CUTX products and services.2. Assist members with their requests such as balance inquiries, account research, product knowledge, etc.3. Resolve member complaints concerning handling of their accounts.4. Educate members about the features and benefits of CUTX products and services.5. Assist members in accessing and understanding mobile features such as Mobile Banking, Online Banking, Remote Check Deposit, ATMs, etc.6. Respond to member requests to update accounts, including address, phone, email changes; adding and removing joint owners and/or beneficiaries; opening or closing additional accounts; ordering debit cards, etc.7. May perform other duties as directed by the Contact Center Leadership to maintain credit union service and operations.We offer an excellent compensation and benefits package including: medical, dental, and vision insurance; life insurance and AD&D; 401(K); flexible spending and health savings account; and free and discounted credit union services. If interested in applying please visit our website at: . Please note that all prospective candidates are subject to a credit check. Credit, if established, must be in good standing to be eligible for hire.RequirementsEDUCATION/EXPERIENCE:Education: High school diploma or general education degree (GED); some college preferred. Experience:One to two years of related member services experience in a credit union, other financial institution, or call center preferred.Ability to operate Interactive Intelligence, or other telephone systemAbility to effectively communicate via telephone and e-mail with members and employeesProficient at Microsoft Excel, Word, PowerPoint, and OutlookGood telephone and written communication skills using courtesy and correct grammarKnowledge of credit union policies and proceduresAbility to perform multiple tasks while maintaining a high overall standard of performanceGood judgment and discretion when dealing with sensitive topicsAble to interact with many people and multiple interruptions while staying on taskOffice Machines and Software:Interactive Intelligence phone w/headsetInteractive Intelligence software Personal Computer/Printer Calculator/Adding Machine Fax MachineMicrosoft Outlook E-Mail Microsoft Word, Excel, PowerPoint

Keywords: Credit Union Texas, Allen , Part Time Member Service Specialist I, Other , Allen, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Customer Service
Description: p span style font-size:14px span style font-family:comic sans ms,cursive strong Insta-Cash Pawn /strong is looking for highly qualified individuals to join our team. Experience in the pawn industry (more...)
Company: Insta-Cash Pawn
Location: Jacksonville
Posted on: 05/12/2021

GENERAL LABOR - DIBOLL, TX
Description: Job is located in Diboll, TX.BASIC QUALIFICATIONS:i High School diploma, GED or
Company: Texas State Job Bank
Location: DIBOLL
Posted on: 05/12/2021

Front Desk Administrative Assistant
Description: Express Employment Professionals is seeking a Front Desk Administrative Assistant for
Company: Express EMPLOYEMENT PROFESSIONALS
Location: Tyler
Posted on: 05/12/2021


Industrial Electrician Helpers - Longview, TX
Description: h1 job description /h1 p style margin: 0px Assist industrial Journeyman electricians install cable trays/raceways, electrical and controls equipment. /p p style margin: 0px NO PER DIEM (more...)
Company: Primoris Services Corporation
Location: Tyler
Posted on: 05/12/2021

Housekeeping Positions, Sulphur Springs
Description: Texas EVS - Next Level Hospitality Services takes the quality and service of Dietary Housekeeping Departments in health care facilities to the next level. Here is a chance to advance your career with (more...)
Company: Texas EVS
Location: Sulphur Springs
Posted on: 05/12/2021

Store Sales Associate
Description: p Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest chains in the value-priced urban apparel industry. We apos re growing, so if you apos ve ever wanted (more...)
Company: Citi Trends, Inc.
Location: Palestine
Posted on: 05/12/2021

Certified Surgical Tech, Tyler, Full-time, 10:30a-7p M-F w/Call
Description: p Advancing Healthcare Together - The Future of Healthcare is in East Texas Why UT Health - East Texas Our People. Our people truly are our greatest strength. They make a massive difference in the amazing (more...)
Company: Ardent Health Services
Location: Tyler
Posted on: 05/12/2021

Surg Tech - Days - Tyler , TX - JOB-00499750
Description: img src http://img.topusajobs.com/img2/ATCTXKk83soEY/tab.gif border 0 / FlexCare is a nationwide leader in the staffing of travel nurses and clinicians. With access to thousands of facilities around (more...)
Company: FlexCare Medical Staffing
Location: Tyler
Posted on: 05/12/2021

Case Manager II
Description: p More personalized patient care /p p More professional impact /p p BE THE CONNECTION. /p p In your role as case manager, you can be the connection between exceptional care and the positive effect (more...)
Company: Encompass Health
Location: Tyler
Posted on: 05/12/2021

Stocking & Unloading - SULPHUR SPRINGS - 75483
Description: What you apos ll do at Stocking, backroom, receiving associates work to ensure customers can find all of the items they have on their shopping list. Depending on the shift you work, your job could (more...)
Company: walmart
Location: SULPHUR SPRINGS
Posted on: 05/12/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Allen RSS job feeds