Customer Service & Support Specialist

Company: US AMR-Jones Lang LaSalle Americas, Inc.
Location: Allen
Posted on: May 3, 2021

Job Description:

Position description:Currently, we are seeking a Client Support Agent to join our Corrigo Inc., Support Services team in Allen, Texas.Position Summary:Corrigo is looking for the best and brightest to join the team.A Client Support Specialist receives inbound support requests via phone, email and chat from Corrigo's diverse customer base who require assistance with our applications.Agents will respond to the inbound request, quickly identify issues and record details of the interaction in a support ticketing system.Essential Functions:Full-time work from a queue of phone calls, emailed cases and chatsDocument and details of troubleshooting, resolutions provided and other details in our support ticketing systemInstruct users on high-level usage and best practicesBe able to distinguish between "not working" (product issue) and "not working" (customer perception)Guide clients through installation and configuration of desktop componentsRequired Knowledge, Skills, and Abilities:Strong technical troubleshooting skillsAttention to detail, follow directions, logic and critical thinkingImpeccable written and verbal communication skillsExcellent phone presence and customer service skillsEfficiently communicate to users at varying skill levelsAbility to work in teams or on your ownAbility to prioritize multiple active issuesEager to learn, adapt and perfect your work; you seek out help and put it to good useFamiliarity with standard office productivity applicationsWillingness to work flexible scheduleWorking Environment:The work environment is 8 hours per day and 5 days per week and subject to a shift scheduleMinimum Education Requirements:2+ years of relevant experience (Customer Service, Account Management, or Customer Service)Experience with SaaS platforms a plusExperience with QuickBooks a plusJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Keywords: US AMR-Jones Lang LaSalle Americas, Inc., Allen , Customer Service & Support Specialist, Other , Allen, Texas