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Customer Service Representative

Company: InTouch Credit Union
Location: Allen
Posted on: May 3, 2021

Job Description:

Welcome to InTouch Credit Union! Are you looking for an exciting opportunity that will let you develop your financial industry knowledge and enhance your professionalism? Do you enjoy collaborating with a team of dedicated individuals helping to bring the latest technological advancements, service models and essential products to a growing member base? Have you considered a career with an organization that emphasizes the value of every employee with employee-specific paths for growth, paid volunteer hours and other exciting benefits? If so, InTouch Credit Union wants to hear from you!A Little About Us InTouch Credit Union (ITCU) currently serves more than 91,000 members across the United States and 20 other countries, through our physical locations and a convenient mobile/online service model. We are always looking for innovative ways to deliver outstanding member assistance, whether that's through concierge-banking in our locations, through video services by way of our new interactive teller machines or in the leadership roles behind the scenes.Alright, Enough about Us... Who are We Looking For? We want to know more about you! We're looking for the following: Personal Banker II who has experience with customer-focused/deadline-driven/high-energy environment, and who can provide courteous, friendly and professional assistance to their team, and our membership.Our ideal candidate will make anywhere between $19.08-$20.14 for this roleWill follow a Monday-Friday (8:30 a.m. to 5:30 p.m.) and 2 Saturdays per month 8:30 a.m. to 1:00 p.m. schedule. How about the opportunity to earn monthly incentives on ancillary products sold? Your ITCU title will let you do just that! What about the Duties & Responsibilities? The Personal Banker II will work in our lobby, customer facing and providing the following as part of their key essential duties:Greet and welcome members and visitors to the Credit Union in a prompt and professional manner consistent with service excellence best practices including a handshake, introduction and use of the member's name.Identify and recommend products and services based on the member's financial needs upon review of their account or through determining needs based on asking open ended questions.Contact prospective members, businesses, community groups and Select Employer Groups (SEGs) to present information on available products and services.Attend various community organization meetings to develop new business and create awareness of the credit union.Identify cross-sell opportunities to enhance relationship building with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, lending guidelines, products and services.Meet or exceed sales and service goals.Guide members to promote usage of Interactive Teller Machine (ITM)And, of course, "other job-related duties as assigned." Every job description asks for these, and no one is really sure what these are, exactly. The truth is, at ITCU, there's really no such thing as "a typical day," which often gives our staff the opportunity to flex their creative muscles, work with teams they may not usually work with and experience something new. Wow, that's a lot...But, What Else Makes ITCU Stand Out? Of course! Aside from our competitive package of health and welfare benefits, not to mention discounted access to company products and services, we also offer:On-hire-date enrollment for medical/RX, dental and vision coverage;Voluntary Short-Term Disability & Long-Term Disability Plans available;Flexible Spending Accounts;401(k) & Roth contributions (matching contributions of 100% of your contributions that do not exceed 5% of compensation and a zero-vesting schedule!);Tuition reimbursement assistance for continued education through accredited colleges and universities;Four, fully paid days during the year to volunteer at an approved charity/organization of your choice; A special birthday gift to you in the form of a paid day off during your birth month;Interested? Excellent! We want to hear from you! You can apply today by clicking on the "Apply " button below! The Credit Union is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions or privileges of employment based on actual or perceived race, religion, color, creed, sex or gender (including pregnancy, childbirth and related medical conditions), age, genetic information, national origin, ancestry, citizenship status, physical or mental disability, military service and veteran status, sexual orientation, gender identity or gender expression (including transgender status), marital status, or in any other protected classification or status as defined under applicable federal, state or local laws and ordinances. Requirements SKILLS AND ABILITIES REQUIRED Education/Certification:High school degree or equivalent; some college level coursework preferred.Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required. (This is a SAFE Act postion and registration will be required, upon offer, if an applicant does not currently have a NMLS number.)Experience:At least six months of experience in Retail Banking sales, Financial Services sales or in a consultative relationship sales role in a related industery, with proven success in establishing new clients, deepening existing customer relationships and delivering results. DNA experience preferred.Required Knowledge:Working knowledge of Microsoft Office and Windows.Basic knowledge of software applications.Compliance with Federal Bank Secrecy and Money Laundering rules required.Other Skills:Excellent communication skills - in person and via telephone.Proven ability to identify customer needs and tailor features and benefits of products/services to customers with differing needs.Ability to make personal connections, engage and educate customers, ask open-ended questions and use listening skills to establish trust and build lasting customer relationships.Ability to meet and exceed sales goals.Strong time management and organizational skills. All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, pre-employment drug screen and criminal background check

Keywords: InTouch Credit Union, Allen , Customer Service Representative, Other , Allen, Texas

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