At Bazaarvoice, we create smart shopping experiences. Through
our expansive global network, product-passionate community &
enterprise technology, we connect thousands of brands and retailers
with billions of consumers. Our solutions enable brands to connect
with consumers and collect valuable user-generated content, at an
unprecedented scale. This content achieves global reach by
leveraging our extensive and ever-expanding retail, social & search
syndication network. And we make it easy for brands & retailers to
gain valuable business insights from real-time consumer feedback
with intuitive tools and dashboards. The result is smarter
shopping: loyal customers, increased sales, and improved
The problem we are trying to solve : Brands and retailers
struggle to make real connections with consumers. It's a challenge
to deliver trustworthy and inspiring content in the moments that
matter most during the discovery and purchase cycle. The result?
Time and money spent on content that doesn't attract new consumers,
convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas
with offices in North America, Europe, Asia and Australia.
It's official: Bazaarvoice is a Great Place to Work in US!
This is an account management role and as our "Client Success
Manager (CSM)", you will own the long-term relationship with a
number of key brands and retailers in our Southern Europe region.
Your core focus when consulting with clients will include:
* Developing a deep understanding of the client business and
their priorities. * Working with them to develop a strategic and
innovative Social Commerce programme that will drive measurable
success. * Analysing your clients' business goals and matching
these with the most impactful Bazaarvoice activity - and partnering
with the different teams internally to deliver on this. * Growing
the footprint of your relationship with key stakeholders within
client organisations wherever Bazaarvoice's solution adds value
Is this opportunity a good fit for you?
Bazaarvoice are client-obsessed and as the job title suggest,
this is a heavily client-orientated role so we're expecting you to
possess the same passion and drive too! Firstly, you'll be
responsible for owning a portfolio of circa 30 accounts, so you
must have a highly disciplined and organised approach to servicing
clients and prioritising your day-to-day work. You'll be someone
who can build trust and rapport when developing and owning client
relationships through phone, emails and in-person meetings. This
role is autonomous in that you'll be able to manage your own time
around clients' availability.
You'll love discovering the clients' internal business success
metrics and be able to advise, influence, and define key ROI
measurements. This will include recommending strategies and tactics
to achieve the results desired by your clients. You will ensure
that your clients stay on track in their execution of their success
plans, so educating and helping them understand the value they are
receiving from Bazaarvoice's solutions is essential. This also
includes consulting clients to promote and leverage
customer-generation content for their websites and other channels
(online and offline).
Moreover, you'll also be a very strong planner and be able to
look 6 months ahead of each client's contract renewal and
facilitate that process. You'll be proactive in identifying and
advocating opportunities to expand the
scope of Bazaarvoice's footprint within the client's business.
Finally, you'll also advocate internally for client needs within
Bazaarvoice and ensure your individual customer achievements are
recognised internally too.
This role is vital in ensuring we forge on going and excellent
strategic relationships with our clients. You are going to be
working in the vibrant and exciting area of social commerce with
some of the world's leading brands. If you have the relevant
experience and up for this new challenge, please apply today!
The key things we are going to be looking in your CV and
assessing you on are:
* University degree or similar. * Native/fluent French, Spanish
and English language skills * Ability to navigate and build
champions across complex client organisations and personalise the
strategy you set to fit their needs. * Significant experience in
account management, ideally within software, research, online and/
or other marketing/e-commerce technologies or significant
experience in driving digital driven programs within *
Customer-centric with a focus on delivering value (KPIs definition
tracking). * Positive, self-starter attitude with absolute
willingness to go the extra mile and exceed expectations. * Proven
ability to work in an objective based environment while
prioritising and managing workload across multiple accounts
concurrently. * Industry knowledge in any of the following: retail,
manufacturing, consumer electronics, CPG, media or financial
services. * Entrepreneurial spirit with great sense of autonomy
while working from a remote office * Outstanding oral, written, and
presentation skills. Coupled with public speaking experience
(executive level audience). * Travel: about 40% of your time will
be spent travelling to meet with clients - predominantly in the
French region. * Attention to detail, highly organised, with an
absolute focus on quality of work.
Nice to have:
* Marketing and /or ecommerce program management experience. *
Knowledge of and/ or previous experience with the kind of brands/
retailers that Bazaarvoice work with.
Why join Bazaarvoice?
Customer is key
We see our own success through our customers' outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it's in
We do the right thing when faced with hard choices. Transparency
and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive &
We love what we do, and because we're laser focused on our
Innovation over Imitation
We seek to innovate as we are not content with the status
We embrace agility and experimentation as an advantage.
We bring our whole selves to the mission and find value in
We champion what's best for Bazaarvoice before individuals or
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all
team members and applicants according to their experience, talent,
and qualifications for the job without regard to race, color,
national origin, religion, age, disability, sex (including
pregnancy, gender stereotyping, and marital status), sexual
orientation, gender identity, genetic information, military/veteran
status, or any other category protected by federal, state, or local
law in every location in which the company has facilities.
Bazaarvoice believes that diversity and an inclusive company
culture are key drivers of creativity, innovation and performance.
Furthermore, a diverse workforce and the maintenance of an
atmosphere that welcomes versatile perspectives will enhance our
ability to fulfill our vision of creating the world's smartest
network of consumers, brands, and retailers.
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