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Account Director

Company: Bazaarvoice
Location: Paris
Posted on: June 12, 2021

Job Description:

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It's official: Bazaarvoice is a Great Place to Work in US!

Account Director

Bazaarvoice is looking for an experienced sales professional to manage and grow a portfolio of strategic retail clients in Southern Europe.

The Account Director is a hybrid role of delivering strategic, commercially oriented business direction to our clients, as well as managing sales processes to upsell additional solutions and sell into new entities within those retail accounts.

Success will be measured on the growth of the retail franchise, as well as the success of initiatives connecting our brands with those retailers, which is an anchor strategy of the company.

The role is key to strengthen the unique selling proposition that is the Bazaarvoice Network in the region.

Therefore, we are seeking an individual who is passionate about solving clients' business problems and exceeding retention targets, at the same time as possessing a sales mentality to find opportunities for growth and new revenue within those existing relationships.

Experience and network in the retail space in France and Spain will be a plus.

5+ years of account management or customer success in the ecommerce, digital or Saas Industries required

Key aspects of the role:

* Run a Strategic franchise, including territory management, account planning and generating pipeline on a continuous basis. * Sell high-ROI software solutions to C level stakeholders, navigating complex sales cycles, building consensus across multiple business units and successfully driving sales processes to close * Manage all strategic and commercial aspects of the relationship, to make the client successful with all Bazaarvoice products and service and to nurture and grow the Bazaarvoice relationship * Identify and build opportunities to grow your business and apply a strategic, detail-oriented approach * Define Bazaarvoice's account strategy for success with your assigned portfolio of business * Partner with internal stakeholders and client to deliver a joint strategic plan to enable the client to achieve program success * Ability to navigate and build champions across complex client organisations, tailoring strategy recommendations based on identified business needs *

Why join Bazaarvoice?

Customer is key

We see our own success through our customers' outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it's in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we're laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what's best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers.

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