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Code and Process Document Leader

Company: KONE Inc.
Location: Allen
Posted on: June 12, 2021

Job Description:

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!

The Code and Process Document Leader owns responsibility to document complete maintenance, testing and repair procedures in compliance with all applicable code and KONE guidelines. This position reports to the Director, Service Operations Americas and supervises Testing & Repair Procedure Managers.

Your responsibilities will be:

  • Drive the maintenance, testing and repair document production process based upon clearly prioritized demand, completion targets and progress communication to stakeholders. Outputs to include: Maintenance Control Program and KONE Maintenance Method (KMM) updates to the technicians guide.

  • Review KONE elevator product maintainability documentation developed by Maintenance Methodology Specialist (Americas KTI)

  • Effectively hire, lead and develop team of Testing and Repair Procedure Managers, including performance management, coaching and talent development

  • Perform as a growth leader by looking at code changes as a business development opportunity to provide customers with greater value at a price, promptly engaging service operations leadership in field action planning

  • Effectively lead, support and sustain the QEI Certification Program for KONE Service leaders

  • PIC documentation review team member and edit of Retrofits requested for released

  • Effectively participate in relevant Code Committees

  • Special projects as assigned by the Director Service Operations-Americas

The desired candidate will have:

  • Bachelor of Science degree or equivalent experience.

  • 8+ years progressive service operations management experience including technical expertise in service operations, managing and leading people, action planning and implementation.

  • Subject matter expertise in field and service operations.

  • Comprehensive understanding of KONE's processes, procedures, policies, contract and product

  • offerings.

  • Understanding of collaborative development methodology, implementation planning and execution, and change management.

  • Familiarity with competitor product offerings and methodology.

  • General accounting and financial management principles.

  • Laws and regulations regarding safety and environmental regulations.

  • Ability to travel up to 50% of the time

  • Demonstrates KONE beliefs (Integrity, 100% Responsibility, Interdependent Collaboration, Customer Driven)

  • Demonstrated managerial courage.

  • Demonstrates ability to lead and sponsor change.

  • Ability to lead and influence without direct line authority.

  • Ability to develop and manage an implementation plan.

  • Strong persuasive and change management skills.

  • Strong coaching skills.

  • Ability to motivate people to attain their maximum potential.

  • Ability to develop and foster teamwork.

  • Effective oral, written and presentation skills.

  • Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.

  • Able to manage multiple concurrent tasks through effective organization and time

  • management.

  • Applicant must be currently authorized to work in the United States on a full-time basis.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.


Keywords: KONE Inc., Allen , Code and Process Document Leader, Other , Allen, Texas

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