Target Optical - EyeCare Advisor
Company: Luxottica
Location: Allen
Posted on: June 20, 2022
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Job Description:
**Requisition ID:** 677989At Target Optical, we help people see
and look great and have a blast doing it! We make caring for
peoples vision fun.Theres always more to see at Target Optical more
style, more fun, and more opportunities to find a career that fits
your already-full life. Put your career in focus with us!**GENERAL
FUNCTION**The Eyecare Advisor Member creates exceptional value in
the lives of patients by delivering exceptional patient service and
ensuring all patients receive the highest quality of care.
Enthusiastically satisfies patients all the time through
exceptional service.**MAJOR DUTIES & RESPONSIBILITIES**+ Greets
customers without delay when they enter the location. Shows urgency
in providing service to customers and satisfying their needs.+
Determines the reason for the customer's visit; in store explains
how to shop at Target Optical; in Doctors office explains all
required paperwork, tests, products and services as well as the
appropriate time frame.+ Is attentive to details; reviews
prescriptions and/or patient information carefully; identifies
special needs, consulting with optician, Doctor or Retail
Management when necessary.+ Shows patience and courtesy to
indecisive or difficult customers and patients.+ Performs work
accurately and thoroughly despite time pressure and customer
volume. Identifies situations involving unsatisfied customers and
acts quickly for resolution.+ Demonstrates knowledge of appointment
book/scheduling procedures and computer operation/procedures.+
Handles and files all patient records in an organized and efficient
manner.+ Places contact lens orders, processes shipments and
properly submits invoices for payment.+ Accurately operates the POS
system, when required, collecting proper payment following+ Takes
pride in the appearance of the store and shows initiative in
keeping the displays clean, attractive and organized.+ Informs
management of potential safety opportunities.+ Demonstrates safe
work practices.+ Complies with all safety/regulatory requirements
ensuring supplies/chemicals are stored and used
appropriately.**RETAIL**+ Demonstrates good product knowledge;
takes initiative to accurately describe the features and benefits
of various lenses and frames.+ Assists the customer in selecting
frames and lenses that are best suited for their lifestyle,
prescription and price needs. Suggests improvements and recommends
solutions to problems. Reinforces customers final selection.+ Takes
time to help the customers and answer questions giving them a
better understanding of available options.**DOCTORS OFFICE**+
Performs all pre-examination testing with accuracy and attention to
detail; takes the initiative to explain all measurements and
answers any questions the patient may have.+ Utilizes clinical and
product knowledge, provides coaching and guidance to patients on
the care and handling of contact lenses.+ Maintains and disinfects
contact lens inventory; provides clinical support to the
Optometrist as needed.**BASIC QUALIFICATIONS**+ High School
Graduate /GED or equivalent experience+ Strong communicator and
listener to customers and associates.+ Strong basic math skills
(addition, subtraction, multiplication, division)+ Strong inter
personal skills (friendly, caring, patient)+ Sales skills+
Knowledge of store merchandise+ Familiarity with cash register,
computers and calculators**PREFERRED QUALIFICATIONS**+ Previous
experience in customer service, retail or opticalUpon request and
consistent with applicable laws, Luxottica will provide reasonable
accommodations to individuals with disabilities who need assistance
in the application and hiring process. To request a reasonable
accommodation, please call the Luxottica Ethics Compliance Hotline
at 1-888-887-3348 (be sure to provide your name and contact
information so that we may follow up in a timely manner).We are an
Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, gender,
national origin, social origin, social condition, being perceived
as a victim of domestic violence, sexual aggression or stalking,
religion, age, disability, sexual orientation, gender identity or
expression, citizenship, ancestry, veteran or military status,
marital status, pregnancy (including unlawful discrimination on the
basis of a legally protected pregnancy or maternity leave), genetic
information or any other characteristics protected by law. Native
Americans receive preference in accordance with Tribal Law.
Keywords: Luxottica, Allen , Target Optical - EyeCare Advisor, Other , Allen, Texas
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