Overnight Dispatch Coordinator
Company: Ruan Corporate
Posted on: June 23, 2022
Dedicated Customer: Big LotsSchedule: Monday-Friday 8:00 pm-4:30
amCoordinate the timely movement of customer's product in a safe,
efficient manner, in compliance with company rules and DOT
regulations. Assign workload to available drivers, monitor product
movements and resolve delivery and scheduling issues. Properly use
the Ruan transportation management systems to ensure all required
operational data is accurately captured in a near real-time
- Responsible for the timely pickup and delivery of all customer
orders within assigned area while maintaining customer
expectations. Ensure efficient utilization of drivers and
- Direct and schedule drivers' work. Notify drivers of work
assignments to ensure on-time movement of goods to maximize
operational efficiency. Regularly monitor driver activities and
- Identify and resolve daily service and scheduling issues.
Inform and escalate service issues to management as appropriate.
Maintain timely and professional communication with customer
contacts on issues impacting service and overall performance.
- Monitor drivers' hours of service to prevent DOT
- Effectively communicate with customer on a regular and timely
basis regarding issues impacting the customer and/or their service
- Accurately prepare and process data and paperwork including but
not limited to maintaining driver activities in computer systems,
activity reports/trip documents, driver hours of service, fuel
tickets and other required items. Responsible to update driver and
dispatch information into dispatch system real time.
- Monitor and promote safety in all areas of dispatch.
- High school diploma/GED or equivalent work experience.
- 1-2 years of Transportation, dispatching, terminal assistant,
customer service or other related experience.
- Excellent written and verbal communication skills.
- Knowledge of DOT rules and regulations required.
- Strong working knowledge of technology within dispatch systems
and Microsoft Office Suite.#RuanCorp
Keywords: Ruan Corporate, Allen , Overnight Dispatch Coordinator, Other , Durant, Texas
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