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Client Service Advisor - UK native 1

Company: MONCLER S.P.A.
Location: Paris
Posted on: June 24, 2022

Job Description:

Client Service Advisor - UK native 1

Moncler is looking for multilingual Client Service Advisors for our EMEA Client Service structure based in Paris.

Our Client Service Advisors will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler clients.

The main tasks will be:

* Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service
* Assist clients during e-commerce sales with also the ability of cross/upselling
* Accurately track client details and requests using CRM systems
* Manage directly high-priority and escalated cases as well as relationships with top clients
* Take care of back-office activities for both e-commerce and retail channels
* Understand Moncler clients' needs, experiences and interests in order to improve the client experience
* Serve as 'Voice of the Customer' across the company and ensure processes, communication, tools are constantly reviewed to meet clients' expectations
* Perform additional tasks upon request



  • Fluency and sophistication in French and English
    * Full professional proficiency in GERMAN- any additional languages (as Spanish, Russian) is considered a real plus
    * Previous experience in Retail or in a service and sales-oriented Client Service team in the fashion - luxury industry
    * Natural flair for dealing with people, empathy and intuition
    * Action-oriented and drive for results, excellent team player
    * Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages
    * Experience with e-commerce back-office activities and/or fraud checks is considered a plus

Keywords: MONCLER S.P.A., Allen , Client Service Advisor - UK native 1, Other , Paris, Texas

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