Client Service Advisor - UK native 1
Company: MONCLER S.P.A.
Location: Paris
Posted on: June 24, 2022
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Job Description:
Client Service Advisor - UK native 1
Moncler is looking for multilingual Client Service Advisors for our
EMEA Client Service structure based in Paris.
Our Client Service Advisors will play a key role in developing and
providing a personalized best-in-class service, understanding the
needs of Moncler clients.
The main tasks will be:
* Provide assistance to our clients by replying to product,
after-sales, corporate, e-commerce enquiries through emails, phone
calls and instant messaging in a timely and professional manner
demonstrating luxury through service
* Assist clients during e-commerce sales with also the ability of
cross/upselling
* Accurately track client details and requests using CRM
systems
* Manage directly high-priority and escalated cases as well as
relationships with top clients
* Take care of back-office activities for both e-commerce and
retail channels
* Understand Moncler clients' needs, experiences and interests in
order to improve the client experience
* Serve as 'Voice of the Customer' across the company and ensure
processes, communication, tools are constantly reviewed to meet
clients' expectations
* Perform additional tasks upon request
Requirements:
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* Full professional proficiency in GERMAN- any additional languages
(as Spanish, Russian) is considered a real plus
* Previous experience in Retail or in a service and sales-oriented
Client Service team in the fashion - luxury industry
* Natural flair for dealing with people, empathy and intuition
* Action-oriented and drive for results, excellent team player
* Proficient with the use of IT systems, both customer service
ticketing systems and CRM and windows packages
* Experience with e-commerce back-office activities and/or fraud
checks is considered a plus
Keywords: MONCLER S.P.A., Allen , Client Service Advisor - UK native 1, Other , Paris, Texas
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