Patient Service Coordinator II
Company: US Oncology, Inc.
Location: Sherman
Posted on: July 31, 2022
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Job Description:
Overview Texas Oncology requires new employees to be fully
vaccinated for COVID-19 as defined by the CDC, subject to
applicable, verified accommodation requests. Texas Oncology is
looking for a Patient Services Coordinator to join our team! This
position will support the Sherman location. Texas Oncology is the
largest community oncology provider in the country and has
approximately 600+ providers in 220+ sites across Texas and
southeastern Oklahoma. Our founders pioneered community-based
cancer care because they believed in making the best available
cancer care accessible to all communities, allowing people to fight
cancer at home with the critical support of family and friends
nearby. Our mission is still the same today-at Texas Oncology, we
use leading-edge technology and research to deliver high-quality,
high-touch, evidence-based cancer care to help our patients achieve
"More breakthroughs. More victories." in their fight against
cancer. Today, Texas Oncology treats half of all Texans diagnosed
with cancer on an annual basis. Why work for us? Come join our team
that is responsible for helping lead Texas Oncology in treating
more patient diagnosed with cancer than any other provider in
Texas. We offer our employees a competitive benefits package that
includes Medical, Dental, Vision, Life Insurance, Short-term and
Long-term disability coverage, a generous PTO program, a 401k plan
that comes with a company match, a Wellness program that rewards
you practicing a healthy lifestyle, and lots of other great perks
such as Tuition Reimbursement, an Employee Assistance program and
discounts on some of your favorite retailers. What does the Patient
Services Coordinator do? The Patient Service Coordinator
professionally greets and welcomes patients and their
friends/family. Answers, screens, and directs all incoming calls to
appropriate personnel relaying messages between patients and
clinical staff. Supports and adheres to the US Oncology Compliance
Program, to include the Code of Ethics and Business Standards, and
US Oncology's Shared Values. Responsibilities Greets patients and
visitors to the clinic in a prompt, courteous and professional
manner. Checks in patients and informs clinical staff of patient
arrival. Provides and explains paperwork for the patient to
complete prior to examination. Collects, proofs for completeness,
and scans/files patient forms. Updates demographics and insurance
information in the system. Collects co-pays and balances; provides
receipt. Answers phone calls in a prompt, courteous, professional
manner. Answers, screens, and responds to routine questions via
phone, electronic communications, or face to face contact, routes
to appropriate personnel, or take thorough messages. Pages clinic
personnel as appropriate. Communicates messages in an accurate and
timely manner according to procedures. Contacts clinic personnel as
appropriate Records patient cancellations and missed appointments;
reschedules appointments. Notifies appropriate staff of the
cancellation and makes note in patient chart. Schedule outside
consults/procedures ordered by physician Provides general
administrative support by scanning/filing charts and forms or
ensuring they are sent to the appropriate department/personnel for
filing and scanning. Maintains lobby area in a neat and orderly
manner. Maintains a legible supply of forms and appropriate office
supplies required for daily activities. Adheres to confidentiality,
state, federal, and HIPPA (Health Insurance Portability and
Accountability Act) laws and guidelines with regards to patient's
records. Schedules all CT (CAT) scans, PET (Positron Emission
Tomography) scans, once approved from insurance. Maintains the
chart message and anything that is in queue. Scans and copies
updated insurance cards. Other duties as requested or assigned. May
type memos and form Qualifications High school diploma or
equivalent required. At least eighteen (18) months front medical
office receptionist experience with insurance forms and scheduling
software required. Knowledge of this practice's personnel, daily
routines, and scheduling a plus. Proficiency with computer systems
and Microsoft Office (Outlook, Word, and Excel) required. Must
successfully complete required e-learning courses within 90 days of
occupying position. Demonstrates adaptability: Handles day to day
work challenges confidently; is willing and able to adjust to
multiple demands, shifting priorities; demonstrates flexibility.
Shows work commitment: Sets high standards of performance and works
efficiently to achieve them. Commits to quality: Emphasizes the
need to deliver quality products and/or services The US Oncology
Network is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, or
national origin.
High school diploma or equivalent required. At least eighteen (18)
months front medical office receptionist experience with insurance
forms and scheduling software required. Knowledge of this
practice's personnel, daily routines, and scheduling a plus.
Proficiency with computer systems and Microsoft Office (Outlook,
Word, and Excel) required. Must successfully complete required
e-learning courses within 90 days of occupying position.
Demonstrates adaptability: Handles day to day work challenges
confidently; is willing and able to adjust to multiple demands,
shifting priorities; demonstrates flexibility. Shows work
commitment: Sets high standards of performance and works
efficiently to achieve them. Commits to quality: Emphasizes the
need to deliver quality products and/or services The US Oncology
Network is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, or
national origin.
Greets patients and visitors to the clinic in a prompt, courteous
and professional manner. Checks in patients and informs clinical
staff of patient arrival. Provides and explains paperwork for the
patient to complete prior to examination. Collects, proofs for
completeness, and scans/files patient forms. Updates demographics
and insurance information in the system. Collects co-pays and
balances; provides receipt. Answers phone calls in a prompt,
courteous, professional manner. Answers, screens, and responds to
routine questions via phone, electronic communications, or face to
face contact, routes to appropriate personnel, or take thorough
messages. Pages clinic personnel as appropriate. Communicates
messages in an accurate and timely manner according to procedures.
Contacts clinic personnel as appropriate Records patient
cancellations and missed appointments; reschedules appointments.
Notifies appropriate staff of the cancellation and makes note in
patient chart. Schedule outside consults/procedures ordered by
physician Provides general administrative support by
scanning/filing charts and forms or ensuring they are sent to the
appropriate department/personnel for filing and scanning. Maintains
lobby area in a neat and orderly manner. Maintains a legible supply
of forms and appropriate office supplies required for daily
activities. Adheres to confidentiality, state, federal, and HIPPA
(Health Insurance Portability and Accountability Act) laws and
guidelines with regards to patient's records. Schedules all CT
(CAT) scans, PET (Positron Emission Tomography) scans, once
approved from insurance. Maintains the chart message and anything
that is in queue. Scans and copies updated insurance cards. Other
duties as requested or assigned. May type memos and form
Keywords: US Oncology, Inc., Allen , Patient Service Coordinator II, Other , Sherman, Texas
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