Server
Company: IHOP
Location: Sherman
Posted on: August 2, 2022
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Job Description:
Server SUMMARY Provide prompt, efficient, courteous service to
all guests. Service includes greeting, seating, taking and serving
orders, clearing dishes and resetting tables. ESSENTIAL DUTIES AND
RESPONSIBILITIES These include the following: Develop and maintain
professional functional working relationships with IHOP Team
Members and guests. Execute the "Server Guidelines to Great Guest
Service" per IHOP SOP to ensure a high-quality guest experience.
Handle guest complaints in a timely manner, inquire about the
quality of the dining experience, thank guests and invite them to
return. Communicate guest food orders and service requests in an
accurate and timely manner. Memorize and apply IHOP terminology,
abbreviations, methodologies and plating and menu knowledge. Comply
with SOP methods in regard to guest checks and maintaining cash
control. Stock and rotate all needed supplies in the service areas
and dining room. Comply with all federal, state and local
regulations as well as the IHOP Safety Manual and SOP health,
sanitation and safety guidelines. Clear, clean and reset tables and
clean chairs, booths and floors after guests leave. Perform all
cleaning duties according to posted cleaning charts. Comply with
IHOP uniform and appearance standards per SOP guidelines. Perform
other assignments or tasks as assigned by the General Manager,
Assistant Manager or acting supervisor. QUALIFICATIONS To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. EDUCATION AND/OR
EXPERIENCE Prior experience or training is desired, but may not be
required. LANGUAGE SKILLS Ability to read and comprehend
instructions, correspondence and memos. Ability to write guest
checks and simple correspondence. Ability to read and speak English
well enough to understand guest checks, read instructions and
communicate with guests. MATHEMATICAL SKILLS Ability to add,
subtract, multiply and divide in all units of measure using whole
numbers, common fractions and decimals. Handle cash in an accurate
and responsible manner. Take register readings, make interim cash
reports, count cash register receipts and make frequent cash drops
according to Company cash-control policies. Answer the telephone,
take messages and take and complete all To Go orders. REASONING
ABILITY Ability to apply common sense understanding to carry out
detailed but uninvolved written or oral instructions. Ability to
deal with problems involving a few concrete variables in
standardized situations. OTHER SKILLS AND ABILITIES Successfully
complete IHOP training coursework as assigned. PHYSICAL DEMANDS The
physical demands described here are representative of those that
must be met by a Team Member to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this job, the Team Member
regularly is required to use hands to finger, handle or feel
objects, tools or controls; reach with hands and arms; and climb or
balance. The Team Member frequently is required to stand, walk,
stoop, kneel, crouch or crawl; talk or hear; and taste or smell.
The Team Member occasionally must lift and/or move up to 25 pounds.
WORK ENVIRONMENT The work environment characteristics described
here are representative of those a Team Member encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. While performing the duties of
this job, the Team Member occasionally is exposed to fumes or
airborne particles. The noise level in the work environment is
usually moderate.
Keywords: IHOP, Allen , Server, Other , Sherman, Texas
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