Solutions Engineer
Company: Pigment
Location: Paris
Posted on: January 18, 2023
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Job Description:
Our story so far... Pigment's mission is to enable people and
businesses to make better decisions. Founded in 2019 by Romain
Niccoli (ex founder and CTO of Criteo) and Elonore Crespo (Index
Ventures and Google), Pigment is a fast-growing international
scale-up that raised over $160M+ to become the central business
planning solution powering Finance, HR, Sales, and Marketing
decisions. We serve fast-growing companies including Gong, Carta,
BlaBlaCar, Ledger, Deliveroo, Brex, Melio, and Spendesk to name a
few! Pigment is remote friendly and has offices in Paris, London
and NYC. What we do Pigment is a SaaS planning platform that
enables any business to play with business data in a safe, fun and
collaborative environment. It is an intuitive platform, which
anyone can use and understand, that allows leaders and teams to
analyze all of their business data better and anticipate the impact
of their decisions with unprecedented speed and flexibility. Join a
forward-thinking team (from Meta, Google, Criteo, Datadog and
others) that likes to move fast, work smart and solve big
challenges as a team on this exciting journey! The Opportunity We
are looking for a Solutions Engineer to work with our Engineering
team. You will act as a liaison between the Business Escalation
Team and the Engineering teams to be the safe keeper of the Pigment
platform. Together with your counterparts, you will secure the
necessary means so we proactively watch and prevent issues from
occurring and ensure that any event happening in production is
addressed the way it should. Nothing shall pass! It's a role where
you are encouraged to take many initiatives. You will have the
opportunity to step back on our practices and propose improvements
to the way we work, in order to increase customer satisfaction and
protect the productivity of Product and Engineering teams. It is a
key role with an organization-wide impact. Come scale Pigment with
us! Who you are More than a specific profile, we are looking for
someone with a lot of passion and curiosity. You have:5+ years
experience in either technical support, supervision or
managementYou are at ease with understanding code or technical
concepts with prior experience to demonstrateYou are at ease with
building data models (prior experience a plus)You are curious about
how things work and do not hesitate to be hands-onYou are a team
player with a problem-solving mindsetYou have a strong sense of
ownership, perseverance, due diligenceYou are able to explain and
summarize information out of complex technical issuesYou are very
well organized with a good sense of prioritiesYou like to take
initiativesYou think customer-firstYou are fluent in English
(French is not a must) What you will getCompetitive salaryEquityThe
best health insurance with Alan Blue entirely free for you and your
familyTrust and flexible working hoursBrand new offices in the
heart of Paris (Bourse)Remote-friendly environment Pigment is an
equal opportunity employer. We believe diversity is a strength and
fosters innovation. We are committed to enabling everyone to feel
included and valued at the workplace. All qualified applicants will
receive consideration for employment without regard to age, color,
family, gender identity, marital status, national origin, physical
or mental disability, sex (including pregnancy), sexual
orientation, or any other characteristic protected by applicable
laws.
Keywords: Pigment, Allen , Solutions Engineer, Other , Paris, Texas
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