Membership Specialist
Company: Careerbuilder-US
Location: Allen
Posted on: January 18, 2023
Job Description:
Job DescriptionThe Membership Specialist (MS) will represent UFC
GYM by providing a welcoming, informative, and entertaining
experience for all members and guests during their visits. The
Membership Specialist is responsible for driving potential members
into the gym to deliver industry leading customer services to them
as well as our current members. This service must translate into
exceeding personal revenue targets issued by management through
both internal and external prospecting. This is a full-time
position reporting directly to the Assistant General Manager & the
General Manager. ESSENTIAL DUTIES & RESPONSIBILITIES
- Lead Generation & Appointment Booking External marketing,
promotions, and prospecting. This is a daily activity and requires
off site promotions including distributing passes, building
relationships with local merchants and branding events to inform
the community of UFC gym and services, ultimately resulting into
leads. (A lead is a non-members name and contact
information.)Internal marketing and prospecting. This includes
collecting leads at the point of enrollment and from the current
member base through relationship building and referral tables.
These activities must translate into lead gathering. Book
membership appointments through productive phone activities and
meet or exceed monthly appointment goals set forth by the company.
Ensure that appointments are booked to translate into enough guests
and meet or exceed monthly guest goal set forth by the
company.
- Guest Touring, Membership Presentations, & Personal Production
Ensure that 100% of guests are presented the Fitness Tour when
touring guests around the gym as detailed in the Membership
Specialist Playbook. (These tours should translate into enrolling
half of the guests that are seen on a membership (50% Closing) and
enrolling with Personal Training (25%). Use the company approved
presentation when presenting membership options to non-members.
Ensure each new member meets a manager before completing the sales
process and exiting the gym. Proper presentation and introductions
to the manager should translate to 50% closing of guests. Ensure
Personal Sales Room Financial goals are met or exceeded each
monthNew Member Sales Revenue (NMS), Point of Sales Personal
Training Revenue (POS PT) and New Electronic Funds Transfer Sets
(EFT). The minimum expectations of a Membership Specialist is to
write 30 New Membership Units (NMUs) and 6 PT Units each month
after the probation period (First 3 months).Ensure Sales Drivers
are Held accountable to meeting or exceeding the required sales
behaviors that will lead to delivering the Key Metrics set forth by
management.Ensure integrity of each sale by attaching supporting
documents and signature (corporate approved specials, discounts,
etc.) with each agreement.
- Customer Service Follow up with members that have enrolled to
ensure we are exceeding expectations.Provide the highest level of
customer service possible when communicating and interacting with
guests. Assist in maintaining a clean and operational
facility.Accountable for saving members that are requesting to
cancel their membership. If the Membership Specialist is unable to
convince a member from canceling, they must have any manager meet
the member and sign off on the cancellation.
- Miscellaneous Sales Schedule: Schedules are set a month in
advance and given during the first week of each month and approved
by the General Manager. All Membership Specialist must be available
to work Weekends and Holidays. Requests for days off must be given
in writing and exceptions can be made by the General Manager.
Mandatory Meetings: Monthly All Team Meeting and Daily Production
Meetings are mandatory. Uniform Policy: The Membership Specialist
uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black,
Blue or Khaki) or Jeans (Blue or Black) in good condition with no
rips or holes. Dress shoes or Casual Dress Shoes must be worn in
good condition. No athletic shoes allowed. Black jackets may be
worn. No hoodies or sweatshirts. No hats or head wear. Timekeeping:
Membership Specialists must record time worked while using the
company check-in system. Membership Specialists must be in uniform
and perform work activities when punched in. Specialists must also
punch out for lunch with-in 5 hours and working off the clock in
not permitted. In the event of a missed punch, the Membership
Specialist must fill out the adjustment form and turn in to
management. ORGANIZATION RELATIONSHIPS: The Membership Specialist
will interact with club staff, including the Operations and Fitness
Departments as well as the Membership Team. The Membership
Specialist will also communicate with members, guests and vendors
in the community regarding company promotions and membership
packages to support club sales. This position has no direct
reports.REQUIRED QUALIFICATIONS: 1) Knowledge, skills &
abilities
- In-depth knowledge of sales practices and techniques.
- General understanding of Fitness Industry.
- Ability to work with computers.
- Must have good interpersonal communication skills.
- Excellent customer service skills
- Independent, self-starter with strong organizational
skills.
- Must be a team player
- Adhere to meal and rest break periods and must clock in and out
for all shift times2) Minimum certifications/educational level:
- High school degree or GED required.
- Must complete company sales training and orientation program.3)
Minimum experience:
- 1-2 years sales experience preferred.4) Physical Requirements:
- Must be able to lift 45 lbs.
- Typing, using the telephone and computer mouse
- Frequent sitting, standing, walking, and stair climbing
- Ability to demonstrate proper fitness techniques This position
description intends to describe the general nature and level of
work being performed by people assigned to this job. It is not
intended to include all duties and responsibilities. The order in
which duties and responsibilities are listed is not significant.
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring
decisions will be made by the management of this franchisee. All
inquiries about employment at this franchisee should be made
directly to the franchise location, and not to UFC Gym. by
Jobble
Keywords: Careerbuilder-US, Allen , Membership Specialist, Other , Allen, Texas
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