Customer Service Representative

Company: Emerson
Location: Sherman
Posted on: January 26, 2023

Job Description:

The **Customer Service Representative** role is an exciting opportunity to support the **Sherman, TX** , Emerson team. You will guarantee a positive customer experience and have a lasting impact in building strong relationships with our customers. You will ensure quick and reliable processing of customer requests, provide efficient and knowledgeable responses, and pro-actively use your problem-solving skills throughout the order process.

**_As a Customer Service Representative, you will:_**

+ Provide outstanding customer service by leading all aspects of the customer perception by applying customer relationship techniques and communication skills

+ Coordinate with Applications Engineering, Project Management, Logistics and Exports to establish acceptable dates for quotes, express, FAST and pre-com orders

+ Review and research customer inquiries and issues and follow up, either verbally or in writing, to every customer request within 24-48 hours

+ Facilitate customer expediters and inspectors when required and follows through to acquire shipment and inspection releases

**_Who you are:_**

You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You provide timely and helpful information to individuals across the organization. You identify and seize new opportunities. You build and deliver solutions that meet customer expectations. You carefully consider all relevant factors and use appropriate decision-making criteria and principles.

**_Required Education, Experience, and Skills:_**

+ Associates degree or an equivalent combination of education and experience

+ Three (3) years' experience in Customer Service with direct customer contact responsibilities

+ Strong organizational, interpersonal, planning, and communication skills

+ Excellent decision-making skills as well as effective problem-solving skills

+ Solid understanding of Material Requirement Planning (MRP) and manufacturing business

+ Ability to thrive a fast-paced environment on a dynamic team

+ Legal authorization to work in the United States - sponsorship will not be provided for this position

**_Preferred Education, Experience, and Skills:_**

+ Two (2) years' experience with Material Requirement Planning (MRP) and manufacturing business systems including Oracle

+ Understanding of Lean Manufacturing knowledge and tools

#LI-NB2

#LI-Hybrid

**WHY EMERSON**

**Our Commitment to Our People**

Across the globe, we are united by a singular Purpose: _We drive innovation that makes the world healthier, safer, smarter, and more sustainable._

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us! (https://www.emerson.com/en-us/about-us/corporate-social-responsibility)

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.

**Our Commitment to Diversity, Equity & Inclusion**

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives - and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/about-us/living-our-purpose) and Diversity, Equity & Inclusion at Emerson .

**Work Authorization**

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

**Equal Opportunity Employer**

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

**ABOUT EMERSON**

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world's most essential industries solve the biggest challenges of modern life.

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: _Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation._

Our Causes - _Planet, Humanity, Champion, Inclusion and Future_ - shape, define and fuel Emerson's culture while inspiring our innovative spirit and driving our focus.

Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master's degree, you'll find opportunities with us. Join our team and start your journey today!

**No calls or agencies please.**

**Requisition ID** : 22029252

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Keywords: Emerson, Allen , Customer Service Representative, Other , Sherman, Texas