Patient Services Coordinator
Company: Texas Oncology
Location: Paris
Posted on: May 23, 2023
Job Description:
Overview: Texas Oncology is looking for a Patient Services
Coordinator to join our team! This full tme position will support
the Medical/Radiation check in desk for the Paris location at 3550
NE Loop 286. This position can be either a level 1, 2 or Sr based
on relevant work experience. Texas Oncology is the largest
community oncology provider in the country and has approximately
600+ providers in 220+ sites across Texas and southeastern
Oklahoma. Our founders pioneered community-based cancer care
because they believed in making the best available cancer care
accessible to all communities, allowing people to fight cancer at
home with the critical support of family and friends nearby. Our
mission is still the same todayat Texas Oncology, we use
leading-edge technology and research to deliver high-quality,
high-touch, evidence-based cancer care to help our patients achieve
More breakthroughs. More victories. in their fight against cancer.
Today, Texas Oncology treats half of all Texans diagnosed with
cancer on an annual basis. Why work for us?Come join our team that
is responsible for helping lead Texas Oncology in treating more
patient diagnosed with cancer than any other provider in Texas. We
offer our employees a competitive benefits package that includes
Medical, Dental, Vision, Life Insurance, Short-term and Long-term
disability coverage, a generous PTO program, a 401k plan that comes
with a company match, a Wellness program that rewards you
practicing a healthy lifestyle, and lots of other great perks such
as Tuition Reimbursement, an Employee Assistance program and
discounts on some of your favorite retailers. What does the Patient
Services Coordinator do? (including but not limited to)The Patient
Service Coordinator professionally greets and welcomes patients and
their friends/family. Registers and schedules appointments for
patients in an efficient and timely manner. Answers, screens, and
directs all incoming calls to appropriate personnel relaying
messages between patients and clinical staff. Supports and adheres
to the US Oncology Compliance Program, to include the Code of
Ethics and Business Standards, and US Oncologys Shared
Values.Responsibilities:The essential duties and responsibilities
(including but not limited to)
Greets patients and visitors to the
clinic in a prompt, courteous and professional manner. Checks in
patients and informs clinical staff of patient arrival. Provides
and explains paperwork for the patient to complete prior to
examination. Collects, proofs for completeness, and files patient
forms. Updates demographics and insurance information in the
system. Collects co-pays and balances; provides receipt. Answers,
screens, and responds to routine questions, routes to appropriate
personnel, or take thorough messages. Pages clinic personnel as
appropriate. Communicates messages in an accurate and timely manner
according to procedures. Checks patients out after examination.
Schedules returning appointments in accordance with physician
and/or office guidelines. Provides patients with appointment
details such as time, location, directions, instruction sheets, and
other details. Records patient cancellations and missed
appointments; reschedules appointments. Notifies appropriate staff
of the cancellation and makes note in patient chart. Provides
general administrative support by filing charts and forms.
Maintains lobby area in a neat and orderly manner. Maintains a
legible supply of forms and appropriate office supplies required
for daily activities.Adheres to confidentiality, state, federal,
and HIPPA laws and guidelines with regards to patients
records.Other duties as requested or assigned. May type memos and
forms. No more than five high level duties.Qualifications:The ideal
candidate for the Patient Services Coordinator will have the
following background and experience:Level 1
High school diploma or equivalent
required. Some receptionist or office experience preferred.
Proficiency with computer systems and Microsoft (Outlook, Office
Word, and Excel) required. Must successfully complete required
e-learning courses within 90 days of occupying position. Level 2
(including Level 1 requirements)
At least eighteen (18) months front
medical office receptionist experience with insurance forms and
scheduling software required.Knowledge of this practices personnel,
daily routines, and scheduling a plus.Level Sr (including Level 1
and 2 requirements)
At least 5 years front medical office
receptionist experience with insurance forms and scheduling
software required Physical DemandsThe physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the employee is regularly required to sit
and use hands to finger, handle, or feel. The employee is
occasionally required to stand, walk, and reach with hands and
arms. The employee must occasionally lift and/or move up to 30
pounds. Requires vision and hearing corrected to normal ranges.
Requires vision and hearing corrected to normal ranges. Work
EnvironmentThe work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Work requires frequent interaction with
patients and staff.
Keywords: Texas Oncology, Allen , Patient Services Coordinator, Other , Paris, Texas
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