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Systems Engineering Supervisor

Company: Jack Henry & Associates
Location: Allen
Posted on: May 28, 2023

Job Description:

Systems Engineering Supervisor
Position Level
Information Technology
Position Type
Working Time
Allen, Texas, Lenexa, Kansas, Monett, Missouri, Remote, Remote, Springfield, Missouri
Travel Requirements
Description & Requirements
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.
The Systems Engineering Supervisor under the guidance of management, supervises the activities and output of a team of systems engineers focused on analyzing business and technology problems to be solved through automation, process, and technology improvements. Provides oversight and guidance on system automation, monitoring, configuration, and delivery to improve uptime and increase efficiency.
This position can be worked at any Jack Henry location or remote within the US.
What you'll be responsible for:

  • Coordinates and supervises the work of a team of System Engineers. May provide technical leadership as appropriate.

  • Provides input into the planning and leads the development and implementation of new technologies and solutions in a hybrid cloud environment.

  • Provides input into the analysis, acquisition, configuration, and support of operating systems, databases, and utilities software.

  • Participates in the definition and documentation of technical and business requirements. Participates in the identification, implementation, and measurement of new solutions to those requirements.

  • Performs continuous review of technologies, industry standards and industry-related developments and makes recommendations to management relative to the need for further research and associated changes. Leads in the dissemination of this knowledge to other team members and peers.

  • Ensures technology solutions support the needs of the customer and/or organization.

  • Coordinates work internally, across other teams, with vendors, and potentially with customers.

  • Ensures that all reported issues are tracked and resolved in a timely manner.

  • Participates in hiring, firing, objective setting, performance appraisals, and coaching. May also participate in pay reviews.

  • May serve as an expert on systems architecture and automation principals.

  • May perform other job duties as assigned.

    What you'll need to have:

    • 6 years of VMware Horizon experience.

    • 6 years of VMware vSphere 6.x/7.x experience.

    • Excellent written and verbal communication skills.

    • Will participate in an on call rotation.

      What would be nice for you to have:

      • Supervises daily activities of staff performing same or similar tasks.

      • Responsible for coaching and discipline of staff.

      • Assists with difficult inquiries or problems and may perform duties of the actual job along with staff.

      • Problem-solves and demonstrates advanced knowledge of field. Performs hiring, firing, objective setting, performance appraisals, coaching and pay reviews.

      • Excellent knowledge of the technology industry, systems engineering, capacity and lifecycle management, and infrastructure-as-code.

      • VMware and other system engineering or architecture certifications and/or an active desire to pursue such certifications a plus.

      • High-level knowledge of cloud, infrastructure, network, and software design principals.

      • Able to oversee the analysis, design, development, and maintenance of systems solutions. Guides development efforts toward solving business needs.

      • Able to apply company policies and procedures to resolve issues.

      • Able to meet aggressive deadlines and handle multiple and complex projects.

      • Able to coach and mentor employees, providing career and professional guidance.

        If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.
        Why Jack Henry?
        At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.
        We demonstrate our commitment by offering outstandingbenefit programs ( to ensure the physical, mental & financial wellbeing of our people is always met.
        Culture of Commitment
        Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit ourCorporate Responsibility ( site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
        Equal Employment Opportunity
        At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
        No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
        Requests for full corporate job description may be requested through the interview process at any time.

Keywords: Jack Henry & Associates, Allen , Systems Engineering Supervisor, Other , Allen, Texas

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