Principal Associate - Content Strategist
Company: Capital One
Location: Plano
Posted on: April 23, 2024
Job Description:
Locations: TX - Plano, United States of America, Plano,
TexasPrincipal Associate - Content StrategistThis is a Hybrid
position located in Plano, TX. Relocation to Plano, TX required if
you're not located in the Dallas, TX area.At Capital One, we're
building a leading information-based technology company. Still
founder-led by Chairman and Chief Executive Officer Richard
Fairbank, Capital One is on a mission to help our customers succeed
by bringing ingenuity, simplicity, and humanity to banking. We
measure our efforts by the success our customers enjoy and the
advocacy they exhibit. We are succeeding because they are
succeeding. - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - -Guided by our shared values,
we thrive in an environment where collaboration and openness are
valued. We believe that innovation is powered by perspective and
that teamwork and respect for each other lead to superior results.
We elevate each other and obsess about doing the right thing. Our
associates serve with humility and a deep respect for their
responsibility in helping our customers achieve their goals and
realize their dreams. Together, we are on a quest to change banking
for good.We are currently seeking a Principal Associate Content
Strategist to join our team. We are passionate about crafting
effective customer conversations and shaping the direction of our
user experience by giving content a voice in the design process.The
Design team at Capital One is at the forefront of enriching our
customers' digital and physical experiences. We champion a thriving
environment of collaboration, authenticity and healthy critique, in
which we honor diversity of thought, create a culture of belonging,
and elevate one another. If you're an innovator and storyteller who
embraces an environment where you can experiment, learn, and change
banking for good, we would love to hear from you. -What You'll Do:
- -You'll be asked to handle a variety of responsibilities,
including: -Collaboration & Connection
- Collaborating with technology, product, and business teams to
uncover customer and business needs - then translating them into
intuitive and engaging digital experiences
- Participating in translating complex ideas into understandable
concepts that evolve and enhance the product experience -
- Advocating for the customer through human-centered design
methods, ensuring our products speak their language
- Championing design-centered approaches grounded in product
research and analysis, and always representing the perspective of
content strategy -
- Working with partners and teams across various geographies
- Embracing and advocating for an experience mindset - this is as
important to the work as the results
- Participating in hiring by reviewing resumes, conducting
interviews and attending consensusDiscovery & Delivery
- Working with the research team to understand customer needs and
define what information is needed throughout the user experience
through usability and empathy studies -
- Framing problems, defining insights, and designing new
methodologies/practices to serve customer needs
- Creating new content experiences, and guiding others in the
process
- Ensuring all content is clear, easy to understand, and written
in natural language
- Adhering to compliance requirements using natural language and
content standards
- Facilitating and participating in workshops with internal and
external stakeholders to align with business needs
- Collaborating with other writers, UX designers, - and visual
designers to contribute to our internal design system, content
strategy community of practice, best practices, and guidelinesBasic
Qualifications -
- At least 4 years of experience with journalism, content
creation, editorial, or information architecture
disciplinesPreferred Qualifications
- Experience with content creation for cross channel
experiences
- Bachelor's or Master's degree in a design or related field
-
- Comfortable working with a variety of business partners and
delivering outcomes
- Familiarity with working in an established design systemAt this
time, Capital One will not sponsor a new applicant for employment
authorization for this position.Capital One offers a comprehensive,
competitive, and inclusive set of health, financial and other
benefits that support your total well-being. Learn more at the -.
Eligibility varies based on full or part-time status, exempt or
non-exempt status, and management level.This role is expected to
accept applications for a minimum of 5 business days.No agencies
please. Capital One is an equal opportunity employer committed to
diversity and inclusion in the workplace. All qualified applicants
will receive consideration for employment without regard to sex
(including pregnancy, childbirth or related medical conditions),
race, color, age, national origin, religion, disability, genetic
information, marital status, sexual orientation, gender identity,
gender reassignment, citizenship, immigration status, protected
veteran status, or any other basis prohibited under applicable
federal, state or local law. Capital One promotes a drug-free
workplace. Capital One will consider for employment qualified
applicants with a criminal history in a manner consistent with the
requirements of applicable laws regarding criminal background
inquiries, including, to the extent applicable, Article 23-A of the
New York Correction Law; San Francisco, California Police Code
Article 49, Sections 4901-4920; New York City's Fair Chance Act;
Philadelphia's Fair Criminal Records Screening Act; and other
applicable federal, state, and local laws and regulations regarding
criminal background inquiries.If you have visited our website in
search of information on employment opportunities or to apply for a
position, and you require an accommodation, please contact Capital
One Recruiting at 1-800-304-9102 or via email at . All information
you provide will be kept confidential and will be used only to the
extent required to provide needed reasonable accommodations.For
technical support or questions about Capital One's recruiting
process, please send an email to Capital One does not provide,
endorse nor guarantee and is not liable for third-party products,
services, educational tools or other information available through
this site.Capital One Financial is made up of several different
entities. Please note that any position posted in Canada is for
Capital One Canada, any position posted in the United Kingdom is
for Capital One Europe and any position posted in the Philippines
is for Capital One Philippines Service Corp. (COPSSC).
Keywords: Capital One, Allen , Principal Associate - Content Strategist, Other , Plano, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...