Systems Engineer I
Company: NetScout Systems, Inc.
Location: Allen, TX
Posted on: October 8, 2018
Leverages an understanding of various telecommunication
wireless protocol suites, and advance knowledge of different
troubleshooting tools. Researches and troubleshoots issues and
customers with appropriate suggestions based on troubleshooting.
hands-on and consultative support to customers and performs
highly-complex deployments, including ISNG appliances, vStream and
ISNG probes, 2U/3U/14U probes, as well as G10 and Geoblade
Performs system administration, troubleshooting, analysis,
research, training, problem solving, technical support, testing,
deployment for new applications, hardware, and systems.
testing, administration and troubleshooting of telecommunications
hardware and software systems. Performs advanced VoLTE and LTE
processing troubleshooting with a focus on SIP, RTP/RTCP, GTP,
protocols and interfaces, including Gm, S1, Cx, ISC, Sv, Gx, S6a,
S5/8, S11, and S10. Analyzes LTE and VoLTE signaling, voice, data,
application KPIs (accessibility, retainability, and performance)
ensures their accuracy, consistency, and reliability. Advises
network management â€œbest practices.â€ Works proactively using
tools to ensure customersâ€™ systems function properly. Develops
procedures for system installation, integration, test, and
Executes extensive and complex E2E VoLTE calls investigation of
impacting operator network KPIs. Conducts system acceptance testing
customers. Verifies installation documentation and configuration
analyzes cycle time for installation and upgrade standard work,
configuration management. Coordinates changes to configurations
upgrades. Provides documented in-depth technical solutions and
for customer and other engineers. Provides after-hours support
necessary up to 20% of his time and depending on the criticality of
Education & Experience Requirements: Master's degree in Computer
Electrical Engineering, Information Systems or related field
accept foreign education equivalent) plus 1 year of experience
network integration, testing, administration, and troubleshooting.
alternatively, a Bachelor's degree in in Computer Science,
Engineering, Information Systems or related field (willing to
foreign education equivalent) plus 3 years of experience performing
integration, testing, administration, and troubleshooting.
Must also possess each of the following skills: 1) Demonstrated
(DE) leveraging telecommunications/mobility protocols (2G, SS7,
eHRPD, CDMA, SS7, GSM, GPRS, UMTS, LTE, and VoLTE/4G) during
performance monitoring tool product suites and to troubleshoot
issues arising in customer networks; 2) DE leveraging Shell
automation using Python, Perl, Bash, and Expect to automate and
the deployment of telecommunication solutions; 3) DE deploying
troubleshooting hardware and software associated with probes in
UNIX operating systems; and, 4) DE leveraging 3GPP and IETF
including SIP, RTP GTP, Diameter, S1AP, and LTE NAS to help
network issues arising in customer networks.
Send resume to firstname.lastname@example.org and include the job title and
SA-SEIâ€ in the subject line.
Keywords: NetScout Systems, Inc., Allen , Systems Engineer I, Other , Allen, TX, Texas
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