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Systems Engineer I

Company: NetScout Systems, Inc.
Location: Allen, TX
Posted on: October 8, 2018

Job Description:

Leverages an understanding of various telecommunication deployments,
wireless protocol suites, and advance knowledge of different
troubleshooting tools. Researches and troubleshoots issues and guides
customers with appropriate suggestions based on troubleshooting. Performs
hands-on and consultative support to customers and performs maintenance for
highly-complex deployments, including ISNG appliances, vStream and vScout
ISNG probes, 2U/3U/14U probes, as well as G10 and Geoblade probes.
Performs system administration, troubleshooting, analysis, testing,
research, training, problem solving, technical support, testing, and
deployment for new applications, hardware, and systems. Integration,
testing, administration and troubleshooting of telecommunications probing
hardware and software systems. Performs advanced VoLTE and LTE call
processing troubleshooting with a focus on SIP, RTP/RTCP, GTP, Diameter
protocols and interfaces, including Gm, S1, Cx, ISC, Sv, Gx, S6a, S6b,
S5/8, S11, and S10. Analyzes LTE and VoLTE signaling, voice, data, and
application KPIs (accessibility, retainability, and performance) and
ensures their accuracy, consistency, and reliability. Advises customers on
network management “best practices.” Works proactively using System Health
tools to ensure customers’ systems function properly. Develops and updates
procedures for system installation, integration, test, and administration.
Executes extensive and complex E2E VoLTE calls investigation of issues
impacting operator network KPIs. Conducts system acceptance testing with
customers. Verifies installation documentation and configuration and
analyzes cycle time for installation and upgrade standard work, including
configuration management. Coordinates changes to configurations and
upgrades. Provides documented in-depth technical solutions and training
for customer and other engineers. Provides after-hours support as
necessary up to 20% of his time and depending on the criticality of the
customer issue.

Education & Experience Requirements: Master's degree in Computer Science,
Electrical Engineering, Information Systems or related field (willing to
accept foreign education equivalent) plus 1 year of experience performing
network integration, testing, administration, and troubleshooting. Or,
alternatively, a Bachelor's degree in in Computer Science, Electrical
Engineering, Information Systems or related field (willing to accept
foreign education equivalent) plus 3 years of experience performing network
integration, testing, administration, and troubleshooting.

Must also possess each of the following skills: 1) Demonstrated expertise
(DE) leveraging telecommunications/mobility protocols (2G, SS7, IMS, VoIP,
eHRPD, CDMA, SS7, GSM, GPRS, UMTS, LTE, and VoLTE/4G) during deployment of
performance monitoring tool product suites and to troubleshoot network
issues arising in customer networks; 2) DE leveraging Shell Scripting, SQL,
automation using Python, Perl, Bash, and Expect to automate and speed up
the deployment of telecommunication solutions; 3) DE deploying and
troubleshooting hardware and software associated with probes in Linux and
UNIX operating systems; and, 4) DE leveraging 3GPP and IETF protocols,
including SIP, RTP GTP, Diameter, S1AP, and LTE NAS to help troubleshoot
network issues arising in customer networks.

Send resume to careers@netscout.com and include the job title and “Job Code
SA-SEI” in the subject line.

Keywords: NetScout Systems, Inc., Allen , Systems Engineer I, Other , Allen, TX, Texas


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