Premier Support Consultant

Company: Adobe Systems Incorporated
Location: Paris
Posted on: May 6, 2021

Job Description:

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity The Premier Support Consultant position is a client-facing role focused on helping clients to realize and quantify value driven by our Adobe solutions. This position will require foundational technical knowledge across Adobe products and in-depth strategic and analytical skills. Premier Support consultants will work to capture and understand their client's unique business objectives and provide advice on how best to meet their needs using one or more Adobe solution. In addition, consultants will collaborate cross-team to deliver on recommendations, including both technical and strategic services to help drive business impact and support business needs. Location: This role could be based in various EMEA locations, e.g. Amsterdam, Barcelona, Paris, Hamburg, Munich, London. What you'll Do

• Be a recognized authority (by clients, partners and colleagues) in at least one Adobe Experience Cloud software-based solutions & technologies.
• Work to educate clients on the standard methodologies in relation to their specific industry and key business requirements
• Gain an in-depth knowledge of a client's technical environment, business objectives, goals, and challenges in order to deliver the best advice needed to drive customer success and value with Adobe solutions.
• Effectively analyse sophisticated project issues, identify the possible solution options, and facilitate the presentation and review of the options and our recommended solution with clients and partners.
• Efficiently multi-task, working across multiple client engagements at the same time as well as key internal initiatives.
• Actively maintain the highest level of technical expertise by knowing the latest Adobe technologies through internally and externally available learning opportunities and self-study.
• Must be willing and able to travel extensively and regularly (up to 50%) across Europe.
• Interact frequently with clients via phone, email, and/or in-person-including interaction with marketers, analysts, web developers, and C-level executives
• Keep accurate daily records of client billable time
• Use Microsoft Office products to build client documentation and presentations What you need to succeed
  • A deep technical knowledge in at least one Adobe Experience Cloud product
  • The capacity to understand business requirements and translate them into architecture, design and development activities for our most complex customer setups.
  • Demonstrated proficiency in integration technologies and techniques
  • Experience articulating technical solutions and how they can solve client business problems to diverse audiences.
  • The ability to adapt to and work effectively with a variety of partners in challenging situations, employing strong facilitation skills while establishing credibility and trust quickly.
  • BS Degree in computer science or 5+ years of experience in the Digital Marketing technologies space.
  • 5+ years of direct client consulting experience.
  • Be self-motivated, responsive, professional and a champion of customer success!
  • Possess an innovative, problem-solving approach utilizing Adobe solutions
  • Demonstrate excellent verbal and written communication skills in English and ideally another European language (e.g. Italian, Spanish, French). At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

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