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Manager Technical Consulting

Company: CSG Systems Incorporated
Location: Allen
Posted on: November 19, 2021

Job Description:

20948 Manager Technical Consulting (Open) Position Type: Full time Location(s): US.TX.RemoteUS.TX.Allen.Office Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $101,005.00-$161,608.00 Summary: The Manager of Technical Consulting will oversee projects with cross-functional teams and assist in the recommendation of best solutions working with internal partners who have varied perspectives and impacts. This manager will also coordinate the implementation and control efforts to ensure forecasted benefits are achieved and sustained. This role will partner with the various clients to accomplish results utilizing a broad suite of methodologies and tools. Position Details: Responsibilities: * Discuss, assign, and escalate problems that typically result in system I/R's * Lead in requested product enhancement rollouts and large-scale projects * Produce and maintain documentation specific to the Solution Delivery projects * Work in a close team environment with other members of the Solution Delivery team * Partner with Product Management on prioritizing and scheduling required product functionality * Work to solve application and operational problems in a timely and efficient manner * Support of account directors for contract review and content * Participates or drives the definition of business requirements * Facilitates CSG partner use of CSG solutions * Prepares for customers with system and operational readiness * Works closely with CSG customers during unit testing phase of the project methodology * Implements defined solutions across multiple environments * Supports our partners through the project lifecycle and provide consulting on functionality and configuration Education: * Bachelor's degree or equivalent experience Travel: * Must be able to travel up to and exceeding 50% Minimum Requirements: * Possess detailed CSG product knowledge specifically around system configuration to meet our partner's business needs * 5+ years of business experience in a related industry * In-depth experience with OSS software definition and configuration (CRM, Billing, Order management configuration) * Ability to organize and influence customers and internal team members * Demonstrated ability to facilitate requirements gathering sessions and performing gap analysis, system review, data analysis, and situation assessment * Must have strong Consulting skills: solid working knowledge in client management and team participation * Payments industry experience preferred * Possesses a broad understanding of technical end-to-end solutions * 5-7 years of experience in customer facing application software projects/programs with deep knowledge of CRM, IT systems, Order Management systems #LI-Remote Benefits: CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please view:http://viewer.zmags.com/publication/8c5c80bd. This role is eligible for a bonus opportunity.

Keywords: CSG Systems Incorporated, Allen , Manager Technical Consulting, Professions , Allen, Texas

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