Collision Customer Service Representative - Junior Estimator - Plano, TX

Company: AutoNation Collision Center Plano
Location: Allen
Posted on: May 24, 2023

Job Description:

Overview: Position OverviewThe Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles. -Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Managers and other store Associates, just to name a few. - -What are the day-to-day responsibilities?

• Writes professional estimate on light damaged vehicles
• Actively asks for the sale on all estimates
• Understands basic parameters of insurance programs e.g., DRP and non-DRP
• Obtain all signatures, work authorizations and powers of attorney
• Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step Process
• Review all final bills, supplements and vehicles prior to customer contact for delivery
• Review the completed vehicle to check quality and thoroughness
• Maintains work area in an orderly and clean manner
• Takes care to protect customer's vehicles during repair process
• Works with other associates on daily planning and release meetings
• Tracks production schedule for his or her vehicle's and communicates those targets with customers and other associates
• Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates
• Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge
• Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid -What are the requirements for this job?
  • High School diploma or equivalent
  • Ability to comprehend and read instructions
  • Basic knowledge of vehicle repairs practices
  • Valid in-state driver's license
  • Ability to interpret work scope from vehicle estimates or work orders
  • Ability to operate an automobile -

Keywords: AutoNation Collision Center Plano, Allen , Collision Customer Service Representative - Junior Estimator - Plano, TX, Professions , Allen, Texas