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Customer Service Representative

Company: LegalZoom
Location: Sherman
Posted on: November 17, 2021

Job Description:

LET'S MAKE YOU OFFICIALAbout LegalZoomWe're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.OverviewThe Values that Guide Us:People FirstUnstoppablePurpose-DrivenSimplicityThe Customer Care Specialist is LegalZoom's initial connection to the customer, providing a positive customer experience and a consultative approach to the customer relationship. The Customer Care Specialist breathes life into our product and service portfolio. They play a critical role in bringing excellence to the customer experience and the company's top client relationships.You willAssist Customers with phone and chat inquiries about order status, payments, refunds, and site operation, as well as provide information about LegalZoom's products and servicesAct as the point of contact for receiving and owning the resolution of customer issues and requestsProvide timely and consistent resolution to customers, within established guidelinesServe as a liaison between customers and other departments to communicate information and resolve issuesAssure quality and accurate representation of product portfolioRepresent the company professionally to ensure that all current and potential customers have an exceptional experienceYou have2-4 years experience in a call center customer-facing role; prior BPO experience preferredExperience working with technology to help solve problems in real-time for customersSelf-starter who takes initiative and is able to work with limited directionAbility to use Windows operating systems and navigate between multiple screensAbility to think creatively, using various methods of problem-solving to anticipate and resolve problemsStrong conflict resolution skills, with the ability to effectively deescalate complex situationsStrong organization and work prioritization skillsAvailability to work various shifts, including some overtimeConsistent track record of quota achievementHigh School Diploma or equivalent required, Associates Degree preferredWhat remote life with LegalZoom requires:Internet access provided by a cable or fiber providerHigh-Speed Internet that can pass a connectivity speed testAvailability of an Ethernet connection to the internet source is requiredA secure space where monitors are not seen by anyone outside of LegalZoom to protect the privacy of our customersAn environment free from noise where conversations with customers cannot be overheardWhat we offer:An industry-leading compensation packageMedical/Dental/Vision effective the first - Including a free option for the employee!Up to 30 paid days off per year, including a Birthday holidayMental Health Resources and Yearly Wellness Credit401k Employer MatchPaid Family Leave - Including maternity and paternity leaveFertility AssistanceEmployer Stock Purchase ProgramComprehensive Training & Development Program to set you up for successTo learn more about our company, and to hear from our Chief People Officer, please visit www.legalzoom.com/careers.Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: LegalZoom, Allen , Customer Service Representative, Sales , Sherman, Texas

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